Note: The job is a remote job and is open to candidates in USA. Standard Chartered is an international bank committed to making a positive difference for clients and communities. They are seeking a Director, Global Markets Client & Sales Operations Business Risk Manager to strengthen the risk and control environment across Global Markets Client & Sales Operations by partnering with various teams to identify and mitigate risks while supporting business growth.
Responsibilities
- Provide risk and control oversight across Client & Sales Operations, including Client Onboarding, Client Relationship Management, Sales Support, Prime Services Client Solutions and Channels Enablement
- Lead coordination of risk events, control issues, audit actions, regulatory matters and remediation programmes across multiple jurisdictions
- Partner with stakeholders across Operations, Sales & Trading, Technology, Compliance, Audit and Risk functions to drive effective risk management and sustainable solutions
- Support incident management, root cause analysis, issue remediation and governance reporting to senior management forums
- Drive improvements to processes, controls, management information and governance frameworks to enhance transparency and reduce operational risk
- Coordinate audits, assurance reviews, regulatory engagements and control assessments, ensuring timely completion of actions and closure of findings
- Oversee key risk themes including client onboarding exceptions, complaints, control gaps, operational incidents, data confidentiality matters and service delivery issues
- Promote a strong risk and control culture through coaching, collaboration and sharing lessons learned across teams and regions
Skills
- Strong background in Operational Risk Management, Business Risk Management, Controls, Governance or related disciplines within Financial Services
- Experience managing audits, regulatory reviews, issue remediation and governance activities
- Knowledge of client lifecycle processes, client onboarding, service delivery operations and control frameworks
- Proven ability to influence and collaborate with senior stakeholders across business, operations and control functions
- Strong analytical, problem-solving and risk assessment capabilities
- Excellent communication and stakeholder management skills
- University degree or equivalent professional experience
- Experience in Global Markets, Client & Sales Operations, Client Onboarding, Risk Management or Regulatory environments
- Understanding of operational resilience, business continuity, complaints management and regulatory engagement
Benefits
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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