Note: The job is a remote job and is open to candidates in USA. MilliporeSigma is a company dedicated to innovating with science and technology to enrich lives. They are seeking a Senior Governance Program Manager to lead the Order-to-Cash governance transformation program, ensuring effective management of cross-functional workstreams and driving process improvements.
Responsibilities
- Leading the end-to-end O2C governance transformation program, including scope, milestones, risk management, and resource planning
- Driving process mapping, target-state design, and the development of standard operating procedures, control plans, and performance dashboards
- Managing cross-functional workstreams (Order Management, Master Data, CRM/ERP changes, Cash Collections – on Credit, Billing, Collections, Disputes)
- Developing and maintain the program’s communication plan; manage stakeholder expectations
- Facilitating governance forums (Board, Steering Committee, working groups) and document decisions, actions, and follow-ups
- Partnering with IT/CRM, ERP to prioritize system changes, automation, and data quality initiatives
- Implementing change management: training plans, adoption metrics, and resistance management
- Tracking benefits realization (reduction in losses; accuracy gains) and report status to leadership
- Regular interaction with CS leadership, Finance, IT/CRM/ERP, Legal, and Internal Audit
Skills
- Bachelor's degree; ideally in business or related field
- 8–12+ years in O2C, Customer Service, or business process improvement and program or project management or related experience
- Strong experience in process mapping, value stream design, and controls thinking
- Demonstrated ability to manage cross-functional teams and navigate matrix organizations
- Change management, stakeholder management, and communication skills
- Data-driven decision making; KPI development and tracking
- Risk assessment, issue management, and remediation planning
- Advanced Degree, MBA or equivalent
- Familiarity with ERP/CRM systems (e.g., SAP, Oracle) and data governance concepts
- Certifications desired: PMP, Lean Six Sigma, or equivalent
Benefits
- Sales or performance-based bonuses
- Health insurance
- Paid time off (PTO)
- Retirement contributions
- Other perquisites
Company Overview