Note: The job is a remote job and is open to candidates in USA. CSG is a leading company in payment solutions, processing extensive transactions for a diverse range of merchants. They are seeking a Group Product Manager for their Bill Payment suite to oversee product management, ensure strategic revenue objectives, and enhance product offerings in alignment with market needs.
Responsibilities
- Be involved with product throughout all stages of life cycle (conception, definition, development, release and post-release activities)
- Gather data on new product ideas and evaluates them for financial and market potential
- Work with product development on new products and current product enhancements
- Ensure achievement of strategic revenue objectives for the product
- Play a proactive role in product planning and design to ensure the product is differentiated from competitors
- Work closely with training, sales, customer support and product support on positioning products, designing demos, developing training courses, etc
- Identify market needs and opportunities to enhance Invoice and Bill Payment products and create execution plans to capitalize on these opportunities
- Remain connected to customers to ensure merchant and partner experience continues to evolve in line with market needs and company revenue and profitability goals
- Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience
- Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc
- Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability
- Partner with R&D and developers to enhance/evolve Invoice and Bill payment products in line with overall product roadmap and vision
- Lead and mentor a small team, including Product Managers and Associate Product Managers
Skills
- Bachelor's degree in Computer Science, related field or equivalent experience
- 8+ years of B2B2C product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment
- 2+ years managing and mentoring a team of Product Managers
- Demonstrated success influencing senior stakeholders, making data-informed tradeoffs
- Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences
- Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership
- Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests)
- Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality
- Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes. Prior experience with writing SQL queries and end-to end management of Power BI reports and dashboards
- Proficiency with other Microsoft Office applications
- Ability to read, write, speak, and understand English in a professional business environment
Benefits
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- This role is eligible for a bonus opportunity.
Company Overview
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. It was founded in 1994, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://www.csgi.com.Company H1B Sponsorship
CSG has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.