Note: The job is a remote job and is open to candidates in USA. Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections. They are seeking a Head of Business Systems & Operations to own and shape the systems and data architecture that underpin how the business operates, ensuring seamless data flow across various teams and platforms.
Responsibilities
- Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer
- Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams
- Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap
- Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation
- Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains
- Define and enforce master data management and integration standards across all systems
- Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity
- Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed
- Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings
- Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant
Skills
- 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team
- Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them
- Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling
- Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment
- Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed
- Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality
- Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget
- Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact
- People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight
- Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements
- Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring
- Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes
- NetSuite and/or Salesforce certifications
- Experience transitioning systems ownership into a Business Operations function
- Background working in a scaling SaaS business, comfortable operating across time zones and entities
Benefits
- Competitive salary with generous stock options
- 401(k) with employer match
- Medical, dental & vision insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
Company Overview
Enabling B2B companies to deliver the moments that matter at scale through data-driven direct mail and gifting. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://reachdesk.com/.