Note: The job is a remote job and is open to candidates in USA. Gusto is on a mission to grow the small business economy by providing essential services such as payroll and HR. They are seeking a Head of Partner Growth to lead a team focused on driving successful partnerships and scaling the business through strategic frameworks and go-to-market execution.
Responsibilities
- Build, lead, and develop a high-performing team of Partner Success Managers and Partner Enablement
- Set the operational rhythm for the partner growth function — including planning cadences, escalation workflows, and performance management
- Coach team members on partner strategy, executive communication, and cross-functional navigation
- Drive Enablement with the ideation, creation, and execution of enablement frameworks and materials
- Drive AI fluency across the team — embedding AI tools and workflows into day-to-day partner operations, GTM planning, and internal knowledge management to accelerate output and decision quality
- Own the partner growth strategy across the GEP portfolio, including partner segmentation, prioritization, and resource allocation
- Develop and maintain per-partner operating plans with clear success metrics, in collaboration with Product, Engineering, Marketing, and Sales Enablement
- Build repeatable GTM playbooks — covering co-marketing motions, sales enablement, content roadmaps, and launch sequencing — tailored to each partner's distribution model and ICP
- Translate portfolio-level data (revenue, attach rates, funnel performance) into strategic narratives for leadership
- Drive success for our partners and their end customers through adoption, activation, and retention of Gusto-powered embedded products
- Own the full marketing funnel and sales motion with partners — from top-of-funnel demand generation through conversion, onboarding, and expansion
- Manage complex, high-stakes partner relationships directly — including contract negotiations, executive escalations, and cross-functional alignment on roadmap priorities
- Lead partner incident response and escalation management with structured, cross-functional workflows
- Create and expand the feedback loop between partners, their end users, and Gusto's internal product, marketing, engineering, and operations teams
- Design frameworks, templates, and processes that enable the team to manage a growing partner portfolio without linear headcount growth
- Identify and implement AI-powered workflows and tools that improve team efficiency, partner reporting, and knowledge management
Skills
- 12-15 years of experience, with 8+ years in a people management role and 7+ years in partner-facing or channel-facing roles
- Partner-side perspective: Has operated on the partner or channel side of the table — understands how partners evaluate, prioritize, and activate embedded or referral relationships
- Farmer mentality: Wired to grow and deepen existing partner relationships through trust-building, strategic account planning, and proactive expansion — not just hunting new deals
- Methodical operator: Builds repeatable playbooks, escalation frameworks, and operational rhythms rather than relying on one-off heroics. Strong systems thinker
- GTM playbook experience: Hands-on experience building go-to-market plans from scratch — including co-marketing, keyword strategies, content roadmaps, and launch sequencing
- Full-funnel fluency: Understands the complete marketing and sales journey from demand gen through conversion, activation, and retention. Can diagnose where a partner motion is leaking value and prescribe the right intervention
- AI fluency: Actively uses AI tools (e.g., LLMs, automation platforms) to accelerate workflows, improve decision quality, and build team capability. Comfortable leading an AI adoption agenda within a team
- Executive communicator: Strong ghostwriter and strategic communicator who can represent the partnership function credibly with C-suite stakeholders — both internally and at partner organizations
- Strong sense of ownership and resilience: Thrives in ambiguity, takes initiative, and drives outcomes without waiting for permission
- Exceptional written and verbal communication: Can shift register fluently between partner-facing emails, internal Slack, leadership documents, and board-level narratives
- Experience with embedded or platform business models (APIs, developer tools, B2B2B)
- Knowledge of payroll, HR tech, or fintech software ecosystems
- Experience managing partner P&Ls, cost-to-manage models, or portfolio-level financial analysis
- "Gets" the building-mode opportunity — has scaled a partner function from early stage, not just inherited a mature program
Benefits
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
- Offer amounts are determined by role, level, and location.
- Learn more about our Total Rewards philosophy.
- Gusto has physical office spaces in Denver, San Francisco, and New York City.
- Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
- Gusto is proud to be an equal opportunity employer.
- Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
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