Note: The job is a remote job and is open to candidates in USA. State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join their fast-growing teams. The role involves handling inbound and outbound calls, resolving insurance and billing questions, and processing payments in a high-tech, team-oriented environment. The position requires adherence to legal standards and client protocols while providing professional customer service.
Responsibilities
- Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
- Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
- Acts to gain payment or arrangement of payment on behalf of the client as appropriate
- Follows client-specific protocols and policies when carrying out duties
- Investigates and responds to client enquiries as needed
- Enters and monitors payment arrangements
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Skills
- 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Minimum Speed Results: 40 mbps download, 5 mbps upload
- Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration
Benefits
- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days and annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
- * Benefits eligibility is dependent upon FTE Status and Position
Company Overview