[Remote] Healthcare RCM Client Success Manager

Note: The job is a remote job and is open to candidates in USA. SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize revenue cycle management and operational efficiency. As a Healthcare RCM Client Success Manager, you will manage relationships with healthcare clients to ensure they maximize value from SuperDial’s AI-driven RCM solutions, focusing on onboarding, adoption, and performance optimization.

Responsibilities

• Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management
• Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden
• Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency
• Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues
• Deliver customer training on best practices for AI adoption and revenue cycle optimization
• Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows
• Escalate and track customer issues, ensuring timely resolution and high satisfaction

Skills

• 3+ years of experience in customer success, healthcare SaaS, or RCM operations
• Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes
• Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM)
• Strong communication and problem-solving skills
• Experience working with operational or billing teams in healthcare environments is a plus

Benefits

• Performance-based bonuses
• Benefits, including health, dental, vision, and equity options

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