Note: The job is a remote job and is open to candidates in USA. INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a knowledgeable HR Knowledge Analyst to develop and execute a Human Resources Knowledge Management Strategy, focusing on improving content quality, governance, and accessibility to enhance the employee experience.
Responsibilities
- Define HR KM vision, strategy, and success metrics
- Align KM to AI, self-service, and digital experience priorities
- Develop a phased roadmap (foundation → pilot → scale)
- Design ownership, roles, and accountability model
- Establish content governance, standards, and decision frameworks
- Implement mechanisms for ongoing content quality management
- Build a unified taxonomy and metadata model
- Design content structure for human and AI consumption
- Create content standards, templates, and style guidelines
- Define content lifecycle processes (create, review, update, retire)
- Lead a high-impact pilot (e.g., HR support or benefits content)
- Audit and remediate content to improve accuracy, clarity, and findability
- Validate improvements through user testing and AI performance
- Establish a distributed ownership model (COE champions)
- Develop training, playbooks, and enablement materials
- Drive early adoption and behavior change
- Define KPIs (content quality, findability, usage, AI accuracy)
- Stand up metrics and feedback loops
- Deliver a scalable KM operating model
Skills
- 7–10+ years in Knowledge Management, Content Strategy, or Information Architecture
- Proven experience building KM programs from the ground up
- Strong track record in governance design and implementation
- Experience remediating enterprise content at scale
- Familiarity with AI-enabled knowledge systems or semantic search
- Experience with platforms such as ServiceNow, SharePoint, or enterprise knowledge bases
Company Overview