[Remote] Human Resources Business Partner

Note: The job is a remote job and is open to candidates in USA. Zen Den is a boutique fractional HR firm for cannabis and adjacent industries, providing tailored HR support to cannabis operators. The Human Resources Business Partner will manage HR for multiple cannabis industry clients, handling employee relations, recruiting, payroll, and advising on people decisions.

Responsibilities

• Handle terminations, PIPs, disciplinary conversations, and workplace investigations from start to finish
• Coach managers through difficult situations and hold them accountable to doing it right
• Lead with understanding in every employee interaction before making any decisions
• Document properly because the work actually happened, not as a paper trail after the fact
• Protect the business and the employees inside it at the same time
• Manage full-cycle recruiting across client accounts: job descriptions, postings, screening, interviews, offers
• Own hiring the way it should be owned, inside HR, not outsourced to a recruiter
• Build pipelines for roles that come up repeatedly across accounts
• Process and manage payroll for client accounts
• Run labor reports, track labor to sales ratios, and flag anything that looks off
• Understand the numbers well enough to advise clients on what they mean
• Troubleshoot issues and own them to resolution
• Support benefits enrollment, vendor coordination, and employee questions across accounts
• Build and facilitate trainings across client accounts as needs come up: new manager training, harassment prevention, onboarding programs, culture and communication work
• Keep handbooks, policies, offer letters, and SOPs current and useful across accounts
• Conduct HR audits across client accounts and identify gaps before they become problems
• Manage I-9 compliance, employee files, and documentation standards
• Review and update job descriptions, disciplinary forms, and onboarding materials
• Stay current on state-specific employment law and make sure client documentation reflects it
• Serve as a true thought partner to business owners on people decisions, org design, comp, and culture
• Identify trends inside client accounts - turnover patterns, manager issues, morale signals - and bring solutions, not just observations
• Help clients think through headcount decisions, role design, and team structure as they grow
• Advise on performance management, retention strategy, and how to build a workplace people want to stay in
• Be the person who tells leadership the truth, not what they want to hear
• Show up to client calls prepared, invested, and ready to move things forward

Skills

• MUST BE WITHIN THE UNITED STATES TO BE CONSIDERED
• 4 or more years of HR experience, with strong preference for those who worked in other industries or roles first
• You have had hard conversations with employees and managers and you did not flinch or hand it off
• Self-directed, organized, and flexible. You figure things out
• You like people. Not as a resume line. You just do
• You approach this work as something you do for people, not to them
• Cannabis experience is a meaningful plus. Real curiosity about the industry is required
• Required Tools: Monday.com, Slack, Claude, Canva, G Suite, QuickBooks, Gusto
• Multi-client or freelance experience is the first thing we look at. You need to have managed multiple clients or employers at the same time - the ability to context-switch, hold competing priorities, and show up fully for more than one business at once
• We prefer people who came to HR from somewhere else first. A background in operations, healthcare, hospitality, the military, or another field before moving into HR tends to produce the kind of grounded, practical people professional we are looking for

Company Overview