Note: The job is a remote job and is open to candidates in USA. Raas Infotek is seeking an IAM Operations Lead responsible for end-to-end IAM operational delivery for the client, ensuring stable services and effective customer communication. The role involves managing IAM operations, ensuring SLA compliance, and leading a high-performance operations team.
Responsibilities
- Own day-to-day IAM operations for the client, including JML, access provisioning, de-provisioning, modifications, and recertification
- Ensure SLA and KPI compliance; monitor backlog, ticket aging, response quality; and drive continuous improvements
- Lead operational governance, audits, and compliance reporting aligned to Client requirements
- Prepare and present weekly/monthly service reports and lead customer service review meetings
- Act as the escalation point for critical IAM incidents and operational risks
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
- Build, manage, and mentor a high-performance IAM operations team (onshore/offshore)
Skills
- Experience in IAM / Security operations with customer-facing delivery experience
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
- Proven experience in operations governance, KPI tracking, and stakeholder management
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