Note: The job is a remote job and is open to candidates in USA. Evaluagent is a remote-first company helping organizations embrace AI in quality assurance. As an Implementation Consultant, you'll guide customers through the implementation of AI-driven workflows, ensuring their long-term success by translating complex QA processes and facilitating training.
Responsibilities
- Help enterprise organisations transform quality assurance with AI
- Partner with customers from discovery through go-live, helping them translate complex QA processes into scalable AI-driven workflows
- Combine consulting, problem solving and relationship management to ensure every customer is set up for long-term success
- Take ownership of customer implementations from kickoff through successful go-live, guiding customers through every stage of their journey
- Understand existing quality assurance processes, recommend best practice approaches and configure evaluagent to meet their business goals
- Facilitate discovery workshops, lead implementation planning, deliver customer training and ensure each customer is confident using the platform before launch
- Build strong relationships, proactively manage project risks and collaborate with Product, Customer Success, Sales and Technical Success, bringing customer insight back into the business and helping shape how we continue to evolve our platform
- Help refine our implementation methodology and share insights that influence future product development
Skills
- Experience working directly with customers in an implementation, onboarding, solutions or consulting role, ideally within a SaaS or technology business
- Exceptional communicator with excellent written and verbal communication skills and strong attention to detail
- Analytical thinker who enjoys turning complex business challenges into clear, practical solutions
- Strong understanding of AI and Large Language Models, with the ability to explain AI-powered evaluation to both technical and non-technical audiences
- Confident in facilitating workshops and building trusted relationships with senior customer stakeholders
- Believes the best consultants help customers become self-sufficient rather than dependent
- Enjoys working collaboratively across Customer Success, Sales, Product and Technical Success
- Takes pride in delivering great work and is always looking for ways to improve
- Authorized to work in the US without sponsorship
- Worked with contact center technology
- Experience in quality management
- Experience in workforce engagement
- Experience with CCaaS
- Experience helping customers move from manual processes to AI-powered solutions
Benefits
- Fully remote within the United States - we do noy have an office base
- Flexible working hours
- Monthly home working allowance
- Co-working space allowance
- Work from abroad for up to 6 weeks each year
- Regular team meet-ups
- 23 days PTO plus US public holidays
- Paid birthday off 🎉
- Paid volunteer day each year
- Company sick pay (up to 8 weeks)
- Medical insurance
- Mental health support through Talkspace
- 401(k) with employer contribution through Fidelity
- Life insurance through Guardian
Company Overview