Note: The job is a remote job and is open to candidates in USA. Billings Clinic is a community-owned health system based in Billings, Montana, recognized for its quality of care and teamwork. The IT Applications Analyst - Charge Services will focus on the build and maintenance of charges in the Oracle system, providing essential support and training for clinical and financial information systems.
Responsibilities
- Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements
- Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance
- Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users
- Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction
- Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions
- Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality
- Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features
- Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users
- Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management
- Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives
- Monitors system performance proactively, identifying potential issues early and coordinating resolutions to maintain system reliability
- Assists in quality control and testing processes, verifying system updates meet organizational standards and align with user needs
- Documents system configurations, processes, and operational standards to ensure efficiency and continuity of support
- Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance
- Performs all other duties as assigned or as needed to meet the needs of the department/organization
Skills
- Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field
- Minimum of 5-7 years of experience in an applications analyst or support role, with advanced knowledge of healthcare information systems and project management
- Experience in leading projects, developing training programs, and collaborating with cross-functional teams
- Current Montana driver's license with insurability for operating Billings Clinic vehicles, if required
- CPC, Certified Professional Coder, CCS, Certified Coding Specialist, Project Management Professional (PMP), Certified Professional in Healthcare Information and Management Systems (CPHIMS), CompTIA Security+
Benefits
- Medical
- Dental
- Vision
- 403(b) Retirement Plan with employer matching
- Defined Contribution Pension Plan
- Paid Time Off
- Employee wellness program
Company Overview