[Remote] IT Engineer

Note: The job is a remote job and is open to candidates in USA. Raya is a company focused on enriching lives through quality, in-person interactions, and they are seeking an IT Engineer to support their data usage and enhance user experience. As the first dedicated IT team member, you will manage the employee technology experience in a Mac environment, automate processes, and maintain IT infrastructure while collaborating with the Infrastructure team.

Responsibilities

• Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them
• Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning
• Own MDM and zero-touch provisioning (Kandji/FleetDM, Apple Business Manager) so new devices configure automatically on first boot
• Administer Okta and identity lifecycle: provisioning, MFA, SSO integrations, and Okta Workflows, plus secrets management (1Password/Infisical)
• Administer the core SaaS stack (Google Workspace, Slack, Notion, Jira) and automate user lifecycle management via APIs, while tracking licenses and spend
• Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees
• Drive proactive reliability and automation: monitor device health and access patterns, build self-healing scripts, and treat recurring issues as engineering problems to solve permanently
• Support compliance and documentation: maintain security baselines, build an AI-powered self-service knowledge base, and own IT runbooks and internal comms
• Co-manage our secure network access tools (Cloudflare Access, iBoss) and network/firewall policy with your Infrastructure teammates

Skills

• 4–6 years of IT experience at a technology company, with a service-oriented mindset. You measure success by how unblocked your colleagues are
• Hands-on MDM experience managing a MacOS fleet (Kandji, FleetDM, or similar), including Apple Business Manager and zero-touch provisioning
• Solid Okta administration: SSO, MFA, Lifecycle Management, and Workflows, plus SCIM provisioning across SaaS tools
• Strong scripting and automation skills (Bash, Python, or similar)
• Experience administering a secrets management platform (1Password, Infisical, or similar) and proficiency with the Google Workspace admin console, APIs, and Jira
• Familiarity with secure network access platforms (Cloudflare Access, iBoss, or similar) and strong network troubleshooting skills (DNS, DHCP, VPN, Wi-Fi)
• Experience running a ticketing system (Zendesk, Jira Service Management, or similar)

Company Overview

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