Note: The job is a remote job and is open to candidates in USA. Aquia is a Veteran-founded digital services firm that helps the government modernize and secure its systems and processes. They are seeking a detail-oriented IT Operations Specialist to manage internal technology, ensuring employees have the necessary tools and support for optimal performance.
Responsibilities
- Provision, configure, and maintain employee laptops and workstations across macOS and Windows platforms
- Administer and enforce endpoint security policies via Sophos, ensuring compliance across the fleet
- Manage device lifecycle in ManageEngine (MDM/UEM), including enrollment, patching, policy enforcement, and decommissioning
- Maintain accurate inventory of all hardware assets; coordinate procurement, shipping, and return logistics for remote employees
- Serve as the primary point of contact for internal IT support requests, triaging and resolving tickets in a timely manner
- Develop and refine ticket workflows and SLAs to maintain high employee satisfaction and operational efficiency
- Troubleshoot hardware, software, connectivity, and access issues across the employee base
- Escalate complex issues to the IT Ops Distinguished Engineer or external vendors as appropriate
- Own user provisioning, deprovisioning, and access management across core internal SaaS platforms, including:
- Conduct periodic access reviews and ensure least-privilege principles are applied across all platforms
- Serve as the primary vendor contact for supported SaaS tools; manage license tracking, renewals, and cost optimization
- Evaluate and onboard new internal tools in coordination with the IT Ops Distinguished Engineer and relevant stakeholders
- Develop familiarity with Aquia's internal technology policies and enforce consistent application across the organization
- Serve as an approver for employee requests to adopt or use AI tools internally, applying company policy and security guidance to approval decisions
- Stay current on the AI tooling landscape to make informed, practical recommendations
- Create and maintain clear, accurate internal IT documentation: runbooks, onboarding guides, how-tos, configuration records, and process documentation
- Ensure documentation is kept current as systems and processes evolve
- Proactively identify gaps in documentation and fill them
- Collaborate with the IT Ops Distinguished Engineer on company-wide infrastructure projects, process improvements, and technology evaluations
- Contribute to the planning and execution of internal IT roadmap items, including tooling consolidation, security hardening, and operational scalability
- Represent the employee experience perspective in IT decision-making
Skills
- Candidates must be based in the United States and able to pass a background check. Sponsorship is not available for this role
- 3–5+ years of experience in IT operations, systems administration, or a closely related role
- Hands-on experience with MDM/UEM platforms (ManageEngine or equivalent such as Jamf, Intune)
- Experience administering endpoint security tooling (Sophos, CrowdStrike, or similar)
- Proficiency administering Google Workspace and Slack at an organizational level. Experience with O365 will be considered as a substitute
- Experience with Atlassian products (Jira, Confluence) at an administrative level
- Strong troubleshooting skills across macOS and Windows environments
- Excellent written communication skills; demonstrated ability to write clear technical documentation
- Highly organized, self-directed, and comfortable managing competing priorities in a remote-first environment
- Experience in a fully remote consulting, professional services, or federal IT environment
- Experience with IT asset management and software license tracking
- Exposure to evaluating or governing AI tool usage in an organizational context
- Exposure to a major cloud platform (AWS, Azure, or GCP); a plus but not required
- IT certifications (CompTIA A+, Google IT Support, ITIL Foundation, or equivalent)
Benefits
- Premium health care plans (90% employer-paid)
- Employee stock plan
- 100% 401k match (up to IRS annual max)
- Generous PTO package
- Personal training and development budget
Company Overview