Note: The job is a remote job and is open to candidates in USA. Sanhua International USA is looking for a reliable, detail-oriented Junior Account Manager to support the key account manager and provide dedicated administrative, operational, and client-facing support. The role involves ensuring smooth daily account operations, maintaining accurate client records, and coordinating cross-team communication to deliver high-quality service to key clients.
Responsibilities
- Point of contact for routine client inquiries, requests, and follow ups for assigned entities
- Schedule client meetings, prepare agendas, meeting materials, and meeting minutes
- Escalate complex client issues to the Key Account Manager in a timely manner
- Develop, update, and maintain customer profiles, competitor profiles, and market intelligence
- Manage contracts, amendments, pricing, cost changes, and surcharge records per client agreements
- Maintain accurate records in Salesforce, spreadsheets, and other organizational tools
- Track contract renewals, order forecasts, and key account milestones
- Prepare weekly/monthly progress reports, project updates, and account performance summaries
- Assist in creating client business reviews, strategic plans, and PowerPoint materials
- Collect and organize data for KPIs, quotas, and customer feedback tracking
- Coordinate with sales, supply chain, and internal teams to execute account plans
- Attend internal account review meetings, document action items, and track follow ups
- Support travel arrangements, meeting logistics, and key account events
- Monitor accountancy and flag risks, delays, or new business opportunities
- Handle daily administrative tasks: scheduling, email management, file organization, document preparation
- Support upsell/cross sell by providing product/service information and client history data
- Maintain confidentiality of sensitive client and business information
Skills
- Professional experience in accounting support, sales support, customer service, or administrative role
- Proficient with Microsoft Office (Excel, PowerPoint) and experience with Salesforce or similar CRM
- Strong written and verbal communication skills
- Excellent diligence, organization, and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Basic understanding of global supply chain is a plus
- Experience with multinational customers is a plus
- Willingness to support travel for key account activities
- HVAC Industry experience is a plus
- Engineering background in ME, HVAC, etc. is a plus
- Proven track record supporting key accounts or B2B clients
- Experience preparing client presentations, business reviews, or account reports
- Strong customer service orientation and positive client feedback history
- Self-motivated, goal oriented, and strong follow through
Company Overview
Company H1B Sponsorship