Note: The job is a remote job and is open to candidates in USA. Trinity Technology Solutions LLC is seeking an L2 Cloud Operations Engineer to support enterprise environments. The role involves providing second-line helpdesk support for various Microsoft and cloud technologies, ensuring efficient service delivery and customer satisfaction.
Skills
- Minimum 3 years of experience in a second-line (L2) helpdesk, service desk, or cloud operations role supporting enterprise environments
- Demonstrated experience supporting Windows-based servers, desktops, Azure, Office 365, Intune, and Active Directory environments
- Proven experience in a client-facing MSP/MSSP environment with stringent SLA requirements
- Experience working with Jira Service Management or similar ITSM ticketing platforms and ITIL-aligned processes
- Expert-level Windows desktop troubleshooting (Windows 10/11) – OS diagnostics, imaging, application support, and performance tuning
- Strong working knowledge of Microsoft Azure (VMs, Azure AD, AVD, Conditional Access, Azure Networking)
- Proficient in Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, Security & Compliance)
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, subnetting, VLANs, routing, and wireless technologies
- Hands-on experience with SSL VPN and IPsec VPN configuration and troubleshooting
- Basic to intermediate knowledge of Fortinet FortiGate firewalls (policies, NAT, VPN)
- Working knowledge of Cisco Meraki (wireless, switching, security appliances) and basic Cisco networking
- Experience with Windows Server (2016/2019/2022): AD, DNS, DHCP, GPO, DFS, Print Services
- Familiarity with VMware ESXi and virtualization concepts (VM management, snapshots, resource allocation)
- PowerShell scripting for task automation and operational efficiency
- Excellent written and verbal communication skills with a client-first mindset
- Ability to work independently and manage multiple priorities under pressure
- Strong analytical and problem-solving skills with attention to detail
- Team-oriented with a collaborative and proactive approach to service delivery
- Microsoft certifications (AZ-104, AZ-900, MS-102, MS-900, or similar)
- Fortinet NSE certifications (NSE 1–4)
- Cisco CCNA or Meraki certifications
- ITIL Foundation certification
- Experience with security tools (SIEM, EDR, email security platforms such as Mimecast)
- DevOps exposure or experience with automation scripting (PowerShell, Python)
- SQL experience for data queries and reporting
- Prior experience supporting financial services, hedge fund, or trading environments
- A degree in Computer Science, Information Technology, or a related field
Company Overview