Note: The job is a remote job and is open to candidates in USA. LHH is seeking a Project Attorney/Specialist to support complex client-facing legal projects in a fast-paced environment. The role requires strong legal expertise and excellent communication skills to manage escalations and ensure quality and timely delivery of services.
Responsibilities
- Support complex client and consumer inquiries across phone, email, and written channels
- Serve as an escalation point for issues not resolved through standard processes
- Collaborate with project managers, supervisors, and cross-functional teams to meet deliverables
- Create and maintain scripts, workflows, and procedures for claims and correspondence teams
- Monitor case quality, identify errors, and implement solutions for continuous improvement
- Ensure adherence to protocols, deadlines, and client expectations
Skills
- JD from an accredited US law school or foreign law degree with LLM
- Strong written and verbal communication skills with the ability to simplify complex concepts
- Customer-focused mindset with professionalism in client interactions
- Ability to manage competing priorities in a fast-paced environment
- Strong analytical, organizational, and problem-solving skills with attention to detail
- Proficiency in MS Office Suite (Word, Excel, Access, Outlook)
Benefits
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan
- Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
- Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
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