Note: The job is a remote job and is open to candidates in USA. Charger Logistics Inc. is a world-class asset-based carrier with over 20 years of experience in providing logistics solutions. The Logistics Account Manager will build strong relationships with customers, manage expectations, and ensure exceptional customer service while collaborating with internal teams to deliver optimal transportation solutions.
Responsibilities
- Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
- Manage customer expectations and provide exceptional customer service
- Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
- Participate in rate calculations, report preparation and customer presentations for all large-spend bids
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
- Identify, manage and build new business relationship in the target market
- Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions
- Maintain a database of clients, prospects, partners and vendors
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Consult with clients to resolve problems and to provide ongoing support
- Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS
Skills
- Recent college or university degree in Sales & Marketing or Business-related field is required
- Exceptional customer service skills, embraces the concept of both the internal and external customer
- Excellent communication, analytical and organizational skills
- Ability to function independently with little or no supervision as well as function in a team environment
- 1-2 years of account management experience in transportation and logistics field would be an asset
- 3+ years of sales and account management experience in transportation and logistics field is preferred
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Company Overview
Charger Logistics' strives to offer the best client focused logistics solution. We start with flexibility. It was founded in 2011, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 501-1000 employees. Its website is https://www.chargerlogistics.com.