- Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
- Functioning independently and being a highly collaborative team member as an extension of medical practice.
- Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
- Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
- Understanding the referral and prior authorization process.
- Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
- Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
- Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
- Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
- Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
- Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.
- Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
- A love for patient coordination to serve people with complex medical and social needs.
- Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
- Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
- Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
- Experience and understanding of medical terminology and the function of a primary care physician practice.
- Knowledge of the social determinants of health.
- Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
- Proficiency in Microsoft Office: Outlook, Word, Excel
- Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner. Ability to balance competing priorities while remaining detail oriented and focused.
- Exceptional written, visual and verbal communication skills.
- Ability to track the progress of multiple tasks while ensuring that tasks are completed.
- Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
- Demonstrated ability to work successfully in a remote work environment.
- Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
- Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
- Performance of other duties as assigned.
- Compliance with all Guidehealth policies and procedures.
- We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
- Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare.
- With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
- At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
- And through Empathy in Action, we build stronger connections with those who count on us.
- This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.
- Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
- Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
- Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
- Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
- Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
- Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
- Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
- Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.
Apply for the job now! Apply Now