Note: The job is a remote job and is open to candidates in USA. Stäubli is a value driven technological solutions provider with a focus on innovation and excellence. The New Account Manager – Data Center USA is responsible for building a strong customer base and nurturing long-term relationships with key accounts, primarily within the data center hyperscaler segment.
Responsibilities
- Build-up of a strong customer base leading to key accounts
- Initiate and support all necessary actions to be included in the AVL of hyperscalers, such as NVIDIA, Google, Meta, AWS
- Provide product Management & Engineering with necessary technical and commercial information to be able to specify and design a dedicated product portfolio or customized solution
- Nurturing long-term customer relationships
- Retaining existing business
- Driving account growth through upselling, and coordinating with internal local and international teams to ensure smooth service delivery
- Act as the face of the company, handling day-to-day communications and client inquiries
- Welcome new clients, ensuring they understand the product or service and setting clear expectations
- Schedule recurring meetings to review progress, gather feedback, and align on goals
- Keep clients engaged and satisfied to minimize churn
- Identify opportunities to offer additional products or services that solve client challenges and drive company revenue
- Understand each client's specific business goals and tailor your company's offerings to help them succeed
- Act quickly to resolve client disputes, address complaints, and assist with escalations
- Anticipate risks and prevent bad surprises to ensure smooth business continuity
- Work closely with product, sales, marketing, and technical teams to execute client projects and meet deadlines
- Represent the client's needs internally, ensuring the buyer experience is prioritized while balancing the company's profitability
- Oversee and assist with renewals and contract negotiations
- Analyze account metrics, prepare progress reports, and present findings to both clients and internal stakeholders
- Supports & Assists in monitoring ongoing global PTD Data Center key projects (inquiries, quotes, orders)
- Supports Sales and Business Development in developing, implementing, and continuously optimizing the sales and marketing strategy
- Assuring order and demand forecasts & planning and provides necessary information to plan operations & production capacities, schedules and timing of necessary additional investments in equipment and/or resources
- Supports Stäubli's internal departments in handling customer complaints
- Monitors the market and regularly reports on market developments, products, competitors, new trends, target achievement, and important events
- Supports new product launches
- Assists with controlling and reporting local sales activities, including revenue, growth, market, product, and customer-related targets for the sales and segment managers
- Supports the creation of sales budgets and forecasts
Skills
- Bachelor's degree in Engineering
- Proven experience in sales, business development, or key account management (KAM)
- Experience using Office 365, CRM (e.g. Aurea), ERP (e.g. SAP)
- English native speaker or similar level of language proficiency. Additional languages are an advantage
- Outgoing, sales-oriented, and internationally experienced personality
- Independent work style, flexibility, organizational skills, and a confident demeanor, even in international environments and with clients
- Open and clear communication skills
- Team player
- Ability to think holistically
- High level of commitment and willingness to travel domestically and internationally
Company Overview