[Remote] Operations Accounts Receivable Lead (Remote)

Note: The job is a remote job and is open to candidates in USA. MATCHA.COM is seeking an Operations Accounts Receivable Lead to manage the end-to-end receivables lifecycle for all matcha transactions. This role involves overseeing invoicing, collections, and cash risk management while ensuring compliance with contract terms and coordinating with various departments to optimize cash flow and inventory management.

Responsibilities

• Manage the full AR lifecycle: contract review → deposit requirements → invoicing → collections → reconciliation
• Oversee receivables across all customer segments, including national accounts, distributors, private-label customers, and smaller wholesale buyers
• Ensure all negotiated pricing, freight terms, surcharges, tariffs, and special conditions are accurately entered, tracked, and collected
• Audit all customer activity against executed sales contracts to ensure strict adherence to:
• Payment terms
• Deposit requirements
• Allocation schedules
• Shipment release conditions
• Actively push for larger upfront cash deposits and reduced net terms, in coordination with Sales and Finance, to minimize receivables and inventory exposure
• Identify and escalate contract deviations, late payments, or risk patterns early-before inventory is produced or released
• Design and maintain an AR framework that:
• Aligns customer advance deposits with production runs and allocation schedules
• Matches deposits against specific lots, SKUs, or contract volumes
• Reduces cash-inventory liability by ensuring inventory is backed by customer funds whenever possible
• Track deposit balances, applications, refunds, and roll-forwards with absolute clarity and auditability
• Partner closely with:
• Operations & Production – to align customer payments with milling, packing, and release timelines
• Import/Export & Logistics – to ensure payments clear before shipment while avoiding port or vessel delays
• Sales – to structure payment terms that protect cash while remaining commercially viable
• Ensure the rule is enforced: no payment = no release, without causing shipment bottlenecks or customer escalations; for NET term customers ensuring that their account is in good standing before additional goods release and enforcing and correcting any negative credit performance of any NET term customers
• Lead and manage the AR/accounting team responsible for:
• Continuous follow-ups
• Structured, timely, and increasingly firm payment nudges
• Clear documentation of customer communications and commitments
• Establish escalation protocols for late or non-responsive customers, including payment holds and shipment freezes
• Provide regular reporting on:
• AR aging by customer and deal
• Deposit coverage vs inventory exposure
• Contract-compliant vs at-risk accounts
• Cash-in vs goods-out timing gaps
• Surface actionable insights to leadership to support credit decisions, allocation planning, and customer prioritization

Skills

• 5–10+ years in Accounts Receivable, Credit, or Accounting leadership, preferably in: CPG, Food & beverage, Import/export or inventory-heavy businesses, Sales contracts with multiple variables in payment dues (freight, tariffs, goods, price increases, and so on)
• Strong experience managing: Large wholesale and national accounts, Contract-driven pricing and payment terms, Advance deposits and prepayment structures
• Proven ability to enforce payment discipline while working cross-functionally with Sales and Ops
• Experience managing and motivating AR or accounting team members
• Exceptional attention to detail with contracts and financial terms
• Strong negotiation and assertive communication skills
• Systems thinker—able to design AR processes, not just execute them
• Comfortable pushing back internally and externally to protect cash
• Highly organized, deadline-driven, and persistent
• ERP/accounting system proficiency (Monday, QuickBooks, Hubspot)
• Able to handle the pressure of being responsible ~8-9 figures of AR, annually
• Ability to work within imperfect systems (and to help perfect them)
• Loves Matcha (a bonus)

Company Overview