Note: The job is a remote job and is open to candidates in USA. S&P Global is a leading organization in essential intelligence, and they are seeking an Operations & Technology Senior Manager to oversee the outside counsel management program. This role involves managing external legal spend, driving AI adoption, and ensuring operational excellence within the legal functions.
Responsibilities
- Own the end-to-end outside counsel lifecycle: panel management, engagement intake, onboarding, performance evaluation, and offboarding
- Maintain and enforce the Company’s Outside Counsel guidelines, manage billing, and drive cost rigor across external legal spend
- Lead rate negotiations with outside counsel firms; drive convergence and panel optimization initiatives to consolidate work with preferred providers
- Lead efforts that push automation, AI, and data-driven insights into how we deliver our work throughout the organization
- Assist in developing and executing the technology strategy and product roadmap across the LGASRC functions
- Evaluate, select, and implement new technologies and AI-powered tools to improve operational efficiency and scale service delivery
- Manage external vendors and consultants to ensure effective partnerships and strong ROI
- Manage the e-billing platform (configuration, workflows, timekeeper rate approvals, LEDES compliance, and reporting)
- Partner with cross-functional stakeholders to build annual outside counsel budget and forecasts on a regular cadence
- Produce monthly and quarterly spend reports and executive dashboards for senior stakeholders
- Identify and implement process improvements, automation, and data quality initiatives across the outside counsel program
- Benchmark practices against industry peers and lead change management for new policies and tools
Skills
- 5-7+ years of experience in legal operations, corporate technology operations, procurement, or a related business management function
- Ability to negotiate with law firm partners, vendors, and influence senior internal stakeholders
- Demonstrated experience managing legal spend at scale (multi-million dollar portfolio) and producing executive-level financial reporting
- Demonstrated experience in vendor governance, including tech tool evaluation, SLA performance management, and ROI tracking
- Working knowledge of e-billing process and (e.g., Legal Tracker) and billing standards
- Strong analytical skills with proficiency in Excel and BI tools (Power BI, Tableau); comfortable working with large datasets
- Practical understanding of AI tools, automation platforms, and process-mapping methodologies, with experience managing an automation backlog
- Excellent written and verbal communication; able to translate financial and operational data into clear narratives
- Demonstrated ability to manage complex, multi-stakeholder projects from inception to completion with minimal supervision
- Ability to work harmoniously with teams across regions and time zones
Benefits
- Annual incentive plan
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company Overview