Join Our Team and Shape the Future of Patient Care! We're seeking a highly skilled and compassionate Patient Care Advocate/Specialty Pharmacy Technician to work remotely with our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support to patients in a fast-paced call center environment.
In this dynamic role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding patient care. We offer a competitive salary range of $15.84-17.69 per hour, reflecting your skills and experience, as well as a comprehensive benefits package and opportunities for professional growth and development.
Job Overview
The Patient Care Advocate/Specialty Pharmacy Technician will be responsible for providing exceptional customer service, accurately processing medication orders, and resolving customer service issues in a timely and professional manner. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:
- Accurately enter medication orders and select billing and shipping methods for incoming patient orders
- Provide exceptional customer service, responding to incoming calls and resolving customer service issues in a timely and professional manner
- Document patient-reported information into TherigySTM and maintain accurate records
- Work with patients to resolve payment-related issues and ensure member satisfaction
- Maintain reasonable production levels as determined by supervisor and participate in ongoing training and development programs
- Assist in orienting and training new employees and perform other duties as assigned
Qualifications:
- High School Diploma or GED required; pharmacy technician or related certification preferred
- Experience in a customer service-related field; 6-12 months experience as a pharmacy technician preferred
- Registered with the State of Mississippi as a Pharmacy Technician (required for Mississippi employees)
- Availability to work nights and weekends, as required, and maintain a high level of attendance and punctuality
What We Offer:
- Competitive salary range of $15.84-17.69 per hour
- Comprehensive benefits package and opportunities for professional growth and development
- A dynamic and supportive team environment with a passion for delivering exceptional patient care
Ready to Join Our Team?
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we want to hear from you! Apply now to take the first step in an exciting and rewarding career with our team.
Apply Now