Note: The job is a remote job and is open to candidates in USA. Baptist Health is the region's largest not-for-profit healthcare organization, and they are seeking a Patient Financial Associate. This role is essential in supporting the revenue cycle and enhancing patient experiences through accurate registration and financial screening.
Responsibilities
- Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput
- This incumbent will be responsible for meeting individual collection goals
- Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers
- This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events
- This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration
- Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
Skills
- High School, Cert, GED, Trn, Exper
- Complete and pass the Patient Access training course
- Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service
- In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role
- Ability to perform basic mathematical calculations
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
- Ability to multitask and have an agile mindset
- Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc
- Knowledge of medical terminology
- Associates Degree preferred
- Bilingual English, Spanish/Creole preferred
- Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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