Note: The job is a remote job and is open to candidates in USA. CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. The P&C Product Manager III – Product Innovation drives product innovation and transforms CSAA’s underwriting and digital experiences by maximizing AI-powered solutions and emerging technologies. This role involves collaborating with cross-functional teams to envision, build, test, and scale next-generation AI-driven solutions that enhance customer and agent experiences.
Responsibilities
- Identify, evaluate, and pilot emerging technologies (including AI/ML and advanced analytics) to modernize underwriting and product delivery, improve risk segmentation, and enhance operational efficiency
- Lead qualitative and quantitative research, rapid prototyping, and lean experiments (POVs, MVPs, pilots) with clear success metrics to accelerate learning and inform investment decisions
- Define strategic opportunities and testable hypotheses for future-state underwriting and product delivery, translating disruptive trends and market shifts into actionable cases
- Collaborate with cross-functional partners (Technology, Data, Underwriting, Delivery, State Management, Distribution, Implementation, Legal, Compliance, Privacy, and Model Risk Management) to ensure scalable solutions meet governance, auditability, responsible AI, and regulatory requirements
- Continuously improve AI-enabled underwriting and delivery solutions across channels, focusing on usability, operational simplicity, and scalability, and leveraging analytics, feedback loops, and structured experiments to optimize processes and strengthen risk assessment
- Develop and communicate market insights, competitive dynamics, and innovation investment priorities, including data-backed cost-benefit analyses and value cases to justify modernization efforts and align with strategic objectives
- Translate customer, agent, and underwriting needs into requirements, roadmaps, and prioritized backlogs, ensuring modernization investments deliver measurable outcomes
- Model and promote modern product, underwriting, and innovation practices
- Coach peers and partners on experimentation, customer-centricity, and data-informed decision-making
- Champion a culture of continuous improvement, learning, and responsible innovation
Skills
- 8+ years of progressive product management experience, ideally including innovation initiatives or large‑scale technology modernization
- Bachelor's degree in business, marketing, technology, or a related field (or equivalent experience)
- Deep expertise in Product functions and customer experience, with solid understanding of insurance operations, underwriting, digital experiences, and product
- Strong command of innovation methods, research techniques, and lean experimentation frameworks
- Ability to apply AI/ML and analytics to product discovery and delivery (e.g., prototyping, evaluation, iteration) and scale what works responsibly
- Skilled in designing and driving pilots for advanced technology solutions, including success metrics and change-management considerations
- Demonstrated ability to translate experiment outcomes into insights and adoption plans that improve customer and agent experiences
- Ability to embed experimentation and data-informed decision-making in cross-functional teams
- Proven ability to apply modern tools (including AI-enabled capabilities) to improve decision-making and day-to-day execution
- Advanced analytical and problem-solving skills, including data-driven evaluation and development of strategic recommendations
- Exhibits exceptional intellectual curiosity and a relentless passion for continuous learning, consistently expanding upon an already strong foundation in AI to stay at the forefront of emerging technologies and innovation practices
- Demonstrates a strong bias toward decisive action, consistently executing initiatives with exceptional speed and unwavering commitment to quality
- Exceptional communication skills with the ability to synthesize complexity and influence diverse stakeholders
- Proven leadership and effectiveness in highly matrixed environments
- Excellent knowledge of analytics, AI/ML tools, prompt engineering (e.g., Microsoft 365/Copilot, SQL, SAS) and structured analysis and design techniques
- CPCU, Agile/Lean, Design Thinking, or recognized innovation credentials
- Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
- Champions our cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc
Benefits
- We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
- Career Growth We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
- Flexible Workplace We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
- Inclusion and Belonging An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
- CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [email protected]
Company Overview