Note: The job is a remote job and is open to candidates in USA. WTW is a leader in the defined benefit outsourcing business, seeking a Pension Outsourcing Benefits Senior Analyst to contribute to retirement administration activities. The role involves serving as a team leader and subject matter expert, troubleshooting issues, creating client deliverables, and managing workflow and team development.
Responsibilities
- Enhance your knowledge of all aspects of retirement plan administration
- Enjoy a well-defined career path with opportunities for growth and advancement
- Leverage the most cutting-edge tools and resources and some of the world’s experts in retirement plan design, management and pension administration
- Deliver superior, consistent client management and deliverables in support of a Director for assigned clients
- Lead/manage training on workstream concepts for new and seasoned team members
- Mentor junior team members to ensure understanding of workstream methods/concepts
- Provide positive and constructive feedback for team members to aid in their development
- Assist in team development and development plans
- Manage completion of required processes or checklists (e.g., Trust SOP for payment workstream)
- Manage team daily workflow and adherence to contract SLAs
- Assist Operation Managers with escalations, work with team to update documentation, Knowledgebase and provide training as needed to minimize escalations
- Lead client team workstream regarding technical matters as needed
- Lead internal workstream team meetings
- Assist with/attend client meetings as applicable
- Lead internal/external process documentation maintenance and alignment with excellence and administration standards
- Lead adoption of off-system tools and updates as necessary
Skills
- 5+ years of experience in administration of defined benefit plans, preferably gained in a benefits consulting environment
- Experience consulting on pension administration projects and/or systems, including interaction of data, software, administration outputs, and processes in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations
- Solid understanding of pension and broader benefit plan design
- Functional or industry knowledge/experience in the application of technology to solve human resource needs such as HRIS/payroll system integration, pension plan administration, health and welfare plan administration, employee self-service and pension payroll administration
- Ability to work on a multifaceted team (administration, technology and service center) with competing projects, deliverables and priorities, including client implementations and one-time special project work
- Strong interpersonal and client management skills
- Excellent written and verbal communication skills
- Strong analytical, integrative, problem-solving and project management skills
- Strong organizational abilities and flexibility to work in a performance driven environment
- Bachelor's degree or equivalent in business, benefits administration, or related field
- Ability to travel and work extended hours as needed
- CEBS designation or actuarial training a plus
Benefits
- Annual short-term incentive bonus
- Medical (including prescription coverage)
- Dental
- Vision
- Health Savings Account
- Commuter Account
- Health Care and Dependent Care Flexible Spending Accounts
- Group Accident
- Group Critical Illness
- Life Insurance
- AD&D
- Group Legal
- Identify Theft Protection
- Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Paid Holidays
- Annual Paid Time Off (includes paid state/local paid leave where required)
- Short-Term Disability
- Long-Term Disability
- Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
- Contributory Pension Plan and Savings Plan (401k)
- Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans
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