Note: The job is a remote job and is open to candidates in USA. Cencora is dedicated to creating healthier futures and is seeking a Pharmacy Business Consultant to support Good Neighbor Pharmacy, a network of independently owned pharmacies in the US. The role involves providing expert advice on pharmacy operations, developing customer relationships, and driving profitability through strategic consultation and program management.
Responsibilities
- Serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies
- Collaborate with assigned Business Coaching Coordinator and business coaching leadership to ensure effective customer coverage and communication
- Enhance customer retention and engagement by developing productive business relationships, understanding customers’ strategic objectives, and influencing their decision-making processes to drive profitability
- Execute complex processes and engage in client-facing situations by identifying key leverage points within each pharmacy to ensure full commitment from the customer
- Continuously maintain and update coaching activities within the CRM system to ensure accurate tracking and reporting
- Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio
- Drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions
- Oversee all aspects of programs to effectively communicate information, instructions, and objectives
- Identify potential weaknesses within pharmacy operations by addressing existing issues in basic functional areas
- Work closely with Business Coaching Coordinator to assess customer needs through various profiles and segment pharmacies accordingly
- Guide in-store implementations and collaborate with relevant personnel to ensure successful execution
- Develop and maintain a strong understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers
- Provide leadership with insights on industry intelligence and specific recommendations for managing individual programs, policies, products, and pricing to meet corporate objectives
- Create and implement new concepts, maintaining awareness of competitive activities and escalating relevant information as necessary
- Perform other duties as assigned to support the overall objectives of the Business Coaching program
- Represent business coaching programs and solutions at meetings and other events
- Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions
Skills
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree Program
- Normally requires a minimum of seven (7) years industry experience and/or directly related and progressively responsible experience
- Advanced knowledge of the retail pharmacy industry including trends and challenges facing customers
- Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
- Ability to actively listen and influence others with different points of view
- Advanced knowledge and understanding of value, profit, and budgeting
- Advanced knowledge of techniques to improve profitability of a small business
- Proven successful business tactics; credible image in the industry; good marketing skills
- Ability to forecast, set goals, and train others
- Knowledge of product and customer service standards for independent retail pharmacy business
- Advanced analytical and probing skills, including proficiency in related computer programs such as Microsoft Office
- Strong presentation skills
- Strong interpersonal and relationship-building skills
- Strong organizational and prioritization skills; attention to detail
- Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Opportunities to participate in mentorship programs
- Employee resource groups
- Volunteer activities
Company Overview
Cencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products. It was founded in 1907, and is headquartered in Conshohocken, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.cencora.com.