About Teleperformance – A Global Leader in Digital Business Services
Teleperformance (TP) stands at the forefront of the digital transformation era, delivering next‑generation business services to some of the world’s most recognizable brands. With a presence in more than 80 countries and a workforce of over 500,000 passionate professionals speaking more than 300 languages, TP blends cutting‑edge technology with a human‑first approach. Our mission is simple yet powerful: simplify, accelerate, and secure the lives of the people we serve. From customer experience to digital automation, we help clients navigate rapid change while championing sustainability, inclusion, and community impact.
Joining Teleperformance means becoming part of a purpose‑driven organization that invests heavily in employee growth, well‑being, and career advancement. Whether you’re just starting your professional journey or looking to accelerate an established path, TP offers a dynamic environment where talent is nurtured, ideas flourish, and possibilities are limitless.
Why This Role Is a Game‑Changer for Your Career
Our Pre‑Licensing Training Representative position is far more than a typical entry‑level customer service job. Through a fully paid, five‑day intensive training program, you will study for and pass the State Insurance Exam—**while getting paid**. Teleperformance covers all study materials, exam fees, and scheduling logistics, removing financial barriers and allowing you to focus solely on learning. After you earn your license, you’ll join a nationwide network of licensed insurance agents, enjoying a clear, fast‑track progression toward a rewarding, high‑earning career.
Key Responsibilities – What You’ll Do Every Day
- Customer Issue Resolution: Apply sound judgment and innovative problem‑solving to address complex insurance inquiries, ensuring compliance with company policies and industry regulations.
- First‑Level Support Guidance: Mentor junior representatives by sharing best practices, offering actionable advice, and escalating high‑priority matters when necessary.
- Policy Administration: Assist policyholders with billing questions, policy modifications, and coverage adjustments, ensuring accurate documentation and timely execution.
- Recommendation Engine: Analyze customer needs and provide tailored insurance recommendations, positioning Teleperformance as a trusted advisor.
- Documentation & Reporting: Maintain meticulous records of interactions, resolutions, and follow‑up actions using TP’s CRM platform.
- Collaboration: Partner with training coaches, compliance officers, and product specialists to continuously enhance service delivery.
- Continuous Learning: Participate actively in the paid pre‑licensing curriculum, practice exam simulations, and post‑licensure development workshops.
- Shift Flexibility: Adapt to varying schedule demands, including evenings, weekends, or holidays, to meet the needs of a 24/7 operation.
Essential Qualifications – What We Require
- Florida residency (must be physically located in the state).
- Minimum of six months of customer service experience, preferably in a call‑center environment.
- High school diploma or GED; further education is a plus.
- Age 18 or older, with the ability to work legally in the United States.
- Typing speed of at least 25 words‑per‑minute.
- Comfortable navigating Windows‑based desktop applications and telephony systems.
- Strong oral and written communication skills, with a professional and courteous demeanor.
- Logical, analytical mindset with proven problem‑solving abilities.
- Demonstrated capacity to prioritize tasks, manage time efficiently, and stay organized in a fast‑paced environment.
Preferred Qualifications – What Sets You Apart
- Prior experience in insurance, finance, or related regulated industries.
- Familiarity with insurance policy terminology (e.g., deductible, premium, underwriting).
- Exposure to remote work tools such as Zoom, Slack, or Microsoft Teams.
- Bilingual abilities, especially in Spanish, to serve our diverse client base.
- Technical certifications (e.g., CompTIA A+, Microsoft Office Specialist) that demonstrate digital fluency.
- Interest in pursuing professional designations such as CLU (Chartered Life Underwriter) or CPCU (Chartered Property Casualty Underwriter).
Core Skills & Competencies for Success
- Customer‑Centric Mindset: Genuine empathy and a desire to exceed expectations.
- Decision‑Making Acumen: Ability to assess situations quickly and choose the best course of action.
- Communication Excellence: Clear articulation, active listening, and concise written responses.
- Technical Proficiency: Comfort with CRM platforms, ticketing systems, and basic troubleshooting.
- Adaptability: Thrive in an evolving environment, embracing new tools, policies, and product offerings.
- Team Collaboration: Work cooperatively with cross‑functional teams to achieve shared goals.
- Integrity & Compliance: Strict adherence to privacy, data security, and regulatory standards.
- Self‑Motivation: Drive to complete the paid training program, pass the licensing exam, and continue professional development.
Work‑From‑Home Requirements – Your Remote Setup
- Internet Speed: Minimum 12 Mbps download, 3 Mbps upload, with packet loss ≤ 0 % and ping ≤ 50 ms. Proof of speed must be provided.
- Hardware: Reliable desktop or laptop running Windows 10/11, equipped with a headset, webcam, and a mouse/keyboard.
- Workspace: Quiet, well‑lit, and ergonomic environment free from distractions.
- Security: Ability to install VPN/remote‑access software and follow IT security protocols.
Compensation, Benefits & Perks – What You’ll Receive
Competitive Salary: A market‑aligned base pay, reviewed regularly to reflect performance and experience.
Paid Training: Five full days of tuition‑free study, complete with materials, a dedicated trainer, and a fully covered state exam fee.
Full Benefits Package: Comprehensive medical, dental, and vision coverage; 401(k) plan with company match; life and disability insurance.
Paid Time Off (PTO): Generous vacation accrual, sick days, and paid holidays to support work‑life balance.
Wellness Programs: Access to mental‑health resources, fitness subsidies, and employee assistance programs.
Career Advancement: Structured career ladder from Pre‑Licensing Representative to Licensed Insurance Agent, Senior Agent, Team Lead, and beyond.
Recognition & Rewards: Performance bonuses, employee of the month accolades, and peer‑recognition platforms.
Career Growth – Your Pathway to Success
Teleperformance is committed to nurturing talent from day one. Upon successful completion of the pre‑licensing program and acquisition of your insurance license, you become eligible for a variety of advancement tracks:
- Licensed Insurance Agent: Directly engage with customers, close sales, and earn commissions on top of your base salary.
- Specialist Roles: Transition into claims processing, underwriting assistance, or risk analysis based on interest.
- Leadership Path: Move into supervisory or managerial positions such as Team Lead, Operations Manager, or Regional Director.
- Professional Development: Access to continuous learning platforms, industry webinars, and tuition reimbursement for relevant certifications.
Our internal mobility program encourages you to explore new opportunities across departments, geographies, and functional areas, ensuring your career never stagnates.
Culture & Environment – What It Means to Be a Teleperformance Team Member
At Teleperformance, culture is not a buzzword; it’s lived every day. We champion a supportive, inclusive workplace where diverse perspectives are celebrated. Our core values—Integrity, Innovation, Respect, and Excellence—guide how we interact with clients, partners, and each other.
Inclusion: Employee resource groups (ERGs) foster community for under‑represented populations, offering mentorship and networking.
Collaboration: Virtual coffee chats, team huddles, and cross‑functional projects keep connectivity strong despite remote locations.
Recognition: Monthly “Spotlight” awards highlight individuals who embody our values, reinforcing a culture of appreciation.
Flexibility: With a remote‑first model, you can balance personal commitments, pursue hobbies, and maintain a healthy lifestyle while delivering top‑tier performance.
Application Process – How to Join Our Team
- Submit Your Resume: Upload a concise, up‑to‑date CV highlighting relevant experience.
- Complete the Online Assessment: A short questionnaire evaluates communication skills, problem‑solving ability, and cultural fit.
- Virtual Interview: Connect with a hiring manager to discuss your background, motivations, and the specifics of the pre‑licensing program.
- Offer & Onboarding: Receive a formal offer, review benefits, and begin the paid training curriculum.
We pride ourselves on transparent communication throughout the hiring journey. Our recruiters are here to answer any questions and guide you every step of the way.
Ready to Launch Your Insurance Career?
If you’re a driven, customer‑focused professional who thrives in a remote setting and is eager to earn a fully paid license, this is your moment. Teleperformance is looking for ambitious individuals ready to become industry experts, advance rapidly, and make a lasting impact on millions of customers worldwide.
Take the first step toward a rewarding future—apply today and let’s build success together.
We Encourage You to Apply!
Even if you don’t meet every single qualification, we value potential, passion, and a growth mindset. Join our friendly team and discover how far your career can go with Teleperformance.
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