Note: The job is a remote job and is open to candidates in USA. Input 1 is a company focused on product mastery and enablement in a B2B SaaS environment. They are seeking a Lead, Product Mastery & Enablement to design and deliver education programs that enhance the fluency of Sales, Product, Operations, and Client Success teams in their products and services.
Responsibilities
- Design and implement a company-wide Product Mastery framework across SaaS, BaaS, PaaS and Premium Finance
- Define products fluency standards by role and level across the organization
- Build structured internal certification pathways aligned to role expectations
- Establish mastery benchmarks tied to performance expectations and career progression
- In partnership with the hiring managers, design and deliver role specific education tracks tailored to functional needs:
- Industry context, target markets, and product positioning
- Value articulation and competitive differentiation
- End-to-end sales lifecycle understanding, including implementation, client experience and ongoing sucess
- Product and workflow fluency across PaaS, PFaaS, gotoPF, and BaaS (as applicable)
- Scenario-based objection handling
- Expansion opportunities within existing clients and partners
- Product ecosystem fluency across all lines of business (as applicable)
- Strategic solution positioning for complex and enterprise opportunities (as applicable)
- Ability to navigate both transactional sales cycles and complex, multi-stakeholder partnership engagements (as applicable)
- Ability to identify clients priorities and position solutions that balance value, experience, and long-term scalability
- Deep understanding of current clients and their needs
- End-to-end-workflow mastery by line of business (Premium Finance or PaaS)
- PBS through the lens of the end user (in partnership with Operations)
- Deep understanding of current clients and their needs. needs
- End-to-end-workflow mastery by line of business
- Escalation and exception handling
- Risk, compliance, and financial implications of operational decisions
- Solutioning discipline: evaluate and prioritize problems based on stakeholder impact (client vs. end customer), balancing contractual obligations, client value, customer experience, and long-term scalability
- Deliver live workshops, simulations, and applied learning sessions
- Build real-case training scenarios grounded in client and operational realities
- Design and manage knowledge validation and certification programs
- Reinforce learning through practical application and continuous iteration
- Define and track metrics related to product mastery and enablement effectiveness
- Measure impact on time-to-productivity, sales performance, product adoption, and operational accuracy
- Continuously refine programs based on data, feedback, and evolving business needs
Skills
- 6-10+ years of experience in B2B SaaS, fintech, insurtech, financial services, or similarly complex, multi-product environments
- Demonstrated experience operating within multi-product or platform-based organizations (e.g., SaaS + financial products, or any bundled solutions), with a strong understanding of how products interconnect across workflows and client use cases
- Proven experience building and executing product enablement programs from scratch, ideally as an individual contributor
- Experience translating complex product systems into clear, structured, and actionable learning experiences for diverse audiences (e.g., Sales, Product, Operations, Client Success)
- Strong product and business acumen, with the ability to connect product capabilities to customer value, operational workflows, and revenue outcomes
- Experience supporting go-to-market teams in complex, multi-stakeholder sales environments through product education, value articulation, and solution positioning
- Demonstrated systems thinking, with the ability to simplify interdependencies across product lines, processes, and teams into scalable frameworks
- Ability to operate effectively in a hands-on, build-and-deliver environment with limited resources
- Experience measuring the impact of enablement initiatives using business metrics (e.g., revenue performance, time-to-productivity, adoption, error reduction)
Company Overview