Note: The job is a remote job and is open to candidates in USA. Deloitte is developing advanced, agentic AI-enabled solutions and is seeking a ServiceNow Product Manager. This senior role involves leading cross-functional teams to ensure the product's value and viability, balancing customer needs with business objectives while driving continuous improvement and innovation.
Responsibilities
- Responsible and accountable for the product's value and viability, including profit and loss
- Formulate and achieve Key Performance Indicators (KPIs) for identified problems to solve
- Drive strategy-aligned solutions to achieve product profit and loss objectives
- Measure KPIs and analyze outcomes to inform future strategies
- Co-create, own, and evangelize the product vision, strategy, and roadmap
- Align product objectives with the product portfolio and business goals
- Co-create in collaboration with business stakeholders, engineering, experience, and delivery
- Conduct user research and competitive analysis
- Engage the team with users and stakeholders through continuous research and direct interactions
- Collaborate and guide the team toward solutions that address priority user and business needs
- Apply analytical skills to analyze data and derive actionable insights
- Adopt innovative and experimental approaches to solving complex problems
- Work side-by-side with cross-functional (business, engineering, experience, and delivery) team members to achieve KPI outcomes
- Promote a product operating model that emphasizes outcomes over output (minimize overproduction while maximizing value)
- Build empowered teams and product communities who exhibit collective product ownership
- Remove obstacles for the team and ensure smooth flow of continuous value achievement
- Promote and drive rapid, emergent, and ongoing learning and adaptation to meet objectives
- Drive innovation and improvement of the process to drive out waste and accelerate value achievement
- Spread knowledge and best practices within the product vertical community
Skills
- Bachelor's degree in business, Marketing, Engineering, or a related field
- 6+ years of proven experience in lean product management or related roles
- 3+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform
- 3+ years of enterprise scale experience across multiple business areas
- Limited immigration sponsorship may be available
- Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
- MBA or related advanced degree
- Demonstrated experience in modern product craft of delivering the right thing, in the right way, at the right time. Significant experience in lean product management craft and domain (tools, methods, and practices). Seen as a leader in this space
- Demonstrated experience leveraging AI to increase product management effectiveness (e.g., accelerating discovery synthesis, writing/communication) with responsible-use judgment
- Experience building or evolving AI-enabled applications
- Proven accountability for value, viability and P&L objectives for a product and for an empowered product team
- ServiceNow Certified System Administrator (CSA)
- Clear and effective communication with team members, stakeholders, and customers. Excellent communication and collaboration abilities
- Ability to lead and inspire cross-functional teams, fostering collaboration and collective movement toward product goals. Ability to influence at all organizational levels through inclusion and leadership
- Deep understanding of customer needs and engagement patterns, driving teams to deliver solutions that customers love and that work for the business. Expertise in applying customer-centric methods and practices
- Ability to develop and execute a strategic vision for the product, aligning it with broader business objectives
- Exceptional analytical and problem-solving skills
- Detail-oriented, organized, and visionary
- Learning-forward, experimental, and value-oriented mindset
- Ability to navigate complexity and uncertainty
- Quick to reach expert-level knowledge within the product domain being served
Benefits
- You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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