Note: The job is a remote job and is open to candidates in USA. CSC Generation is a company that values adventure and wellbeing, seeking a Product Manager for their Loyalty and Checkout team. The role involves owning the product strategy for Summit Club+, enhancing customer experience across the checkout process, and driving data-driven growth initiatives.
Responsibilities
- Own the product vision, roadmap, and execution for Summit Club+, Backcountry's paid loyalty subscription
- Partner with marketing, analytics, and finance to grow membership, improve retention, and increase member lifetime value
- Define and evolve benefits, experiences, and mechanics that differentiate Summit Club+ in the market
- Integrate loyalty touchpoints across the full customer journey
- Own the cart, checkout, receipt, wishlist, and post-purchase experience
- Lead CRO initiatives across the lower funnel, balancing speed, clarity, trust, and margin
- Ship high-quality improvements iteratively in close partnership with engineering
- Define success metrics for loyalty and funnel initiatives and use experimentation to prioritize work
- Adjust strategy based on performance data and market signals
- Work closely with engineering, design, marketing, merchandising, analytics, and operations to translate business goals into product requirements
Skills
- 3-5+ years of product management experience
- Experience owning checkout, subscriptions, loyalty, or retention programs
- Demonstrated CRO and growth impact with measurable results
- Strong analytical and experimentation skills
- Ability to ship iteratively and maintain momentum through rapid release cycles
- Excellent communication skills with the ability to influence cross-functional stakeholders
- Experience with GA4, Looker, SQL, or similar analytics tools
- Hands-on experience using AI tools within product workflows — pulling live context from project and documentation tools, prototyping over slide-decking, and automating repetitive tasks
- Background building or scaling paid membership or subscription programs
- Experience in outdoor, retail, or e-commerce industries
Benefits
- Comprehensive benefits including paid time off, RRSP match, group benefits, and employee discounts across portfolio brands (Canada)
- Comprehensive benefits including paid time off, 401(k) match, medical, dental, vision, supplemental coverage, and employee discounts across portfolio brands (US)
Company Overview