[Remote] Product Operations Manager, AI & Systems

Note: The job is a remote job and is open to candidates in USA. Ontra is the leader in AI-powered solutions for the private markets. They are seeking a Product Operations Manager to design and optimize operational systems, enhance AI-enabled workflows, and establish clear operational standards to elevate their legal technology products.

Responsibilities

• Operational System Design: Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams in delivering legal technology products
• AI Prototyping & Automation: Create and test prototype AI and automated solutions, ensuring their efficacy before broader implementation to streamline operations and enhance product development
• Workflow Optimization: Conduct audits of R&D processes to identify areas of friction and map system dependencies, followed by implementing scalable process improvements and establishing clear operational standards
• Tool Evaluation & Collaboration: Assess and identify tooling gaps, engage in conversations with vendors, and collaborate with Legal and Security teams to ensure the selection of appropriate solutions
• Cross-Functional Coordination: Facilitate collaboration among Product, Engineering, Legal, Security, GTM, and Operations teams, ensuring alignment on priorities and seamless execution of projects
• Implementation & Impact Measurement: Lead the implementation and rollout of process improvements, ensuring they are properly documented and their impact is measured to validate success and drive continuous improvement

Skills

• 3+ years in Product Operations, Engineering Operations, Technical Program Management, or similar roles
• Competence in applying AI tools to prototype or automate workflows
• Proven ability to build or enhance operational systems tailored for technical teams
• Demonstrated experience in evaluating and implementing tooling ecosystems effectively
• Possess a foundational understanding of APIs, automation concepts, light scripting, and low-code tools

Benefits

• Remote-first working policy, with office hubs in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored learning and development resources, department budgets for professional development, and a robust onboarding program
• Various options for medical, dental, and vision insurance

Company Overview

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