Note: The job is a remote job and is open to candidates in USA. CentralSquare Technologies is a trusted provider of public sector software in North America, dedicated to supporting public servants with technology built for impact. The Professional Services Consultant will engage with customers to implement finance software solutions, ensuring high customer satisfaction while managing complex projects.
Responsibilities
- Assist customers with system configuration based on recommended best practices, workflows, and business requirements
- Perform system demonstrations and assist the customer with system review prior to go-live
- Develop and maintain subject matter expert knowledge for the configuration of our software solutions
- Provide consistent follow-through on the project tasks, deliverables, and communications with the Project Manager and the clients
- Build and maintain strong working relationships with customers
- Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments
- Work with a wide range of disciplines and personalities, both internally and externally
- Collaborates with senior consultants and Project Managers to align on best practices and project delivery standards
- Performs all other duties as assigned
Skills
- B.A. or B.S. Degree, or an Associate's Degree, or certificate with equivalent work experience
- 2+ years of experience with Financial software implementation, consulting, and/or usage, with preference for hands-on implementation or consulting experience
- Excellent presentation skills
- Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
- Ability to handle multiple projects and tasks simultaneously
- Ability to learn new applications and system features quickly
- Dedicated to the best possible customer experience and takes initiative toward improving it
- Desire to travel up to 25% for training at customer sites
- Ability to articulate technical and functional concepts to technical and non-technical audiences
Benefits
- Mentorship
- Learning programs
- Clear paths for advancement
- Competitive compensation
- Tuition reimbursement
- Parental leave
- Paid volunteer hours
- Unlimited PTO
- Flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote
Company Overview
CentralSquare Technologies is the trusted provider of public sector software in North America. It was founded in 2018, and is headquartered in Lake Mary, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.centralsquare.com/.