Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data. As a Program Manager in the Revenue Journey Office, you will own and improve key business processes related to customer onboarding and renewal expansion, working with various teams to optimize post-sales systems and enhance customer outcomes.
Responsibilities
- Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion
- Work with stakeholders to create standardized onboarding journeys. Define success milestones, playbooks, health metrics, and handoff processes. These improvements will help customers get value faster
- Serve as the business owner for post-sales tools (e.g., QuadSci), guiding governance, data quality, automation, and user adoption
- Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency
- You will work with Revenue Operations, Sales, Customer Architecture, Customer Onboarding, Services, Product, Finance, and IT. Your goal is to successfully prioritize improvements and manage changes
- Establish governance, reporting, and executive communications that measure adoption, process health, and business impact
- Evaluate new technologies and vendor capabilities to shape the post-sales technology roadmap
- Identify and mitigate cross-functional risks while partnering with other Revenue Journey Office Program Managers to ensure alignment across the end-to-end revenue journey
Skills
- 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment
- Successfully led initiatives that include various teams, processes, systems, and organizational changes
- Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion
- Experience turning business needs into scalable solutions that focus on Salesforce, balancing governance and ease of use
- Robust analytical skills
- Great communication skills
- Good stakeholder management abilities
- Proficient in presenting to executives
- Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies
- Familiarity with AI-enabled workflows, global operating models, and enterprise governance
Benefits
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with a minimum of 16 weeks of parental leave
- Eligible to participate in Elastic's stock program
- Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
- A range of other benefits offered with a holistic emphasis on employee well-being
Company Overview