Note: The job is a remote job and is open to candidates in USA. UNC Health is an inclusive organization dedicated to improving health and well-being in the community. The Program Manager will support the Chief of Staff in planning and coordinating high-priority projects, developing policies, and optimizing operations to enhance clinical research services.
Responsibilities
- Leads, plans, and coordinates priority strategic initiatives that support UNC CRP’s mission
- Manages efforts to develop and implement policies and standardized practices in collaboration with numerous internal stakeholders
- Independently manages timelines, deliverables, delegation of tasks, and communication plans for assigned initiatives
- Identifies risks and barriers to implementation and works to proactively identify creative and feasible solutions
- Prepares briefing materials, presentations, status updates, and implementation plans for UNC CRP leadership and institutional stakeholders
- Manages critical centralized administrative functions and other duties as assigned
- Develops and maintains an evaluation plan for monitoring operational performance of key business functions
- Establishes, tracks, and reports on key performance indicators (KPIs) related to service quality, turnaround time, workload, study start-up metrics, vendor performance, and other operational measures
- Performs data analysis to identify trends, risks, and opportunities for improvement
- Supports leadership in developing data-driven recommendations and action plans
- Serves as a liaison across UNC CRP teams, with central offices, and with study teams to promote alignment and continuity of services
- Helps evaluate and optimize handoffs between teams, identify service gaps or overlaps, and support implementation of standardized procedures
- Facilitates communication and collaboration among groups to strengthen system-wide coordination
- Assists in evaluating performance and effectiveness of vendor(s) providing support services
- Monitors vendor KPIs, service-level agreement compliance, and user feedback
- Supports issue escalation, documentation, and resolution processes
- Manages engagements with and operationalize actionable feedback from advisory bodies, leadership, research teams, and other key stakeholders in advancement of UNC CRP mission
- Fosters internal and external relationships to establish UNC as a premier clinical research partner
- Collaborates with leadership across entities to develop clinical research expansion strategies and support establishment and monitor performance of clinical trial operations in new and established research locations
- Contributes to strategic communications efforts for both internal and external audiences
- Contributes to an inclusive workplace that fosters the development of others, facilitates transparency and teamwork, and supports constructive conflict resolution
- Encourages workforce engagement by building a commitment to excellence and by promoting UNC CRP’s vision internally and externally
- Delegates’ responsibility, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility
- Treats sensitive or confidential information appropriately
- Brings about strategic change, both within and outside the organization, to meet organizational goals
- Works effectively in a dynamic environment and rapidly adapts to new information, changing conditions, and unexpected obstacles; is creative, solution-oriented and works collaboratively across teams to identify paths forward
- Formulates objectives and priorities and implements plans consistent with the long-term vision of the organization
- Exceeds organizational goals and customer expectations by proactively identifying opportunities for improvement, delivering exceptional results, and ensuring a positive experience for all stakeholders
- Makes sound and informed decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
- Delivers high-quality services by maintaining attention to detail, ensuring client satisfaction, and committing to continuously seeking opportunities to improve processes and outcomes
- Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results
Skills
- Bachelor's degree in Accounting, Business Administration, Finance, Health Administration or related field
- Five (5) years of program/project management experience. If Master's degree, three (3) years of program/project management experience
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