Note: The job is a remote job and is open to candidates in USA. BuildOps is a modern, AI-native operational platform built specifically for commercial contractors. They are seeking an experienced Implementation Project Manager to lead complex customer implementations, ensuring timely delivery and high customer satisfaction.
Responsibilities
- Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
- Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
- Maintain project timelines and dependencies in Salesforce
- Manage scope changes via formal change control and communicate updates proactively
- Serve as the primary point of contact for customer executives and project sponsors throughout implementation
- Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
- Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
- Produce gate check documentation at key milestones to capture decisions and sign-offs
- Surface risks early and build mitigation plans in Salesforce before issues become blockers
- Maintain an active risk log with owners and follow-up paths; review with leadership regularly
- Conduct post-project retrospectives and apply lessons to future engagements
- Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
- Deliver complete handoff documentation to Customer Success or Support at project close
- Identify gaps in implementation playbooks and propose improvements with supporting rationale
- Contribute to internal templates and retrospectives
Skills
- 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements
- Demonstrated ability to manage 4-12 concurrent active projects without losing rigor
- Comfortable owning executive-level customer relationships at the VP or C-level
- Strong written communication: your status updates, risk logs, and gate check docs are read once and acted on
- Bias toward proactive escalation. You surface issues when there is still time to fix them
- Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred
- Construction, field service, or B2B vertical SaaS experience preferred
Benefits
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Company Overview
Company H1B Sponsorship