Note: The job is a remote job and is open to candidates in USA. Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. They are seeking a detail-obsessed and highly motivated QA Analyst to ensure the accuracy and compliance of their sportsbook application, collaborating closely with various teams to identify and resolve issues before they impact customers.
Responsibilities
- Perform real-time surveillance of sportsbook application functionality and content accuracy across all betting markets
- Execute comprehensive daily QA checklists, systematically reviewing app features, content, and offerings
- Test user experience flows like bet placement, promo activation and app navigation
- Proactively identify potential issues beyond standard procedures, recognizing patterns in recurring problems
- Increase surveillance during major sporting events and tentpole windows, and provide post-release monitoring for new features and updates
- Verify implementation of the Planning team’s content strategies and offerings
- Challenge content plans when a customer-experience or strategy conflict arises, backed by real-time data
- Recommend content prioritization adjustments based on live performance and customer behavior
- Confirm all offered betting products are compliant and within regulatory requirements
- Map the customer journey, identify pain points, and recommend user-flow optimizations
- Produce detailed daily QA reports with clear issue prioritization and customer-impact assessment
- Escalate critical, customer-impacting issues to the appropriate teams immediately
- Provide clear, actionable feedback to Trading, Content Operations, Product, and Tech teams
- Maintain accurate records of all identified issues, resolutions, and resolution times
- Support incident channel verification and sign-off processes
Skills
- 1+ year of experience in QA, content operations, trading, or a related sportsbook/online gaming function
- Strong, demonstrable sports betting knowledge. You understand the sporting calendar, can easily identify leagues across the globe, and grasp how markets, prices, and bet types work
- Exceptional attention to detail and QA rigor. Use a systematic approach to checklists paired with the instinct to spot anomalies and connect unrelated issues into systemic problems
- The ability to multi-task and work on multiple issues simultaneously, with strong organization skills
- Clear written and verbal communication, with the confidence to escalate and to challenge plans constructively
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- Remote-first, flexible work hours
- Startup culture backed by a secure, global brand
- The opportunity to safeguard a product experience enjoyed by millions as part of a passionate team
Company Overview
Company H1B Sponsorship