Note: The job is a remote job and is open to candidates in USA. James Hardie is the industry leader in exterior home and outdoor living solutions, and they are seeking a Regional Account Manager for Exterior Products. The role is responsible for managing customer relationships, driving market share growth, and executing district plans for product adoption and demand generation.
Responsibilities
- Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs
- Defend business by maintaining strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support
- Serve as the key partner for both assigned customers (dealers/distributors) as well as market stakeholders (builders, architects, contractors), ensuring partnership, satisfaction and loyalty
- Develop structured account plans and execute growth targets for each key account
- Conduct regular business reviews with key accounts to assess goals, performance, challenges, and future needs
- Translate customer feedback into internal recommendations for product, pricing, service, or process improvements
- Maintain account profiles, activity logs, and pipeline opportunities in CRM tools. Use data to forecast account performance, identify trends, and prioritize actions
- Engages market stakeholders to generate downstream demand for Exterior products across assigned customers; enables cross-selling to support Channel Managers
- Build long-term relationships through ongoing account engagement and tailored product solutions, while driving material conversion, and supporting other regional growth priorities
- Executes against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction) by partnering to provide product value that aligns with regional growth objectives
- Ability to tailor engagement and messaging to segment-specific needs
- Develops and executes district plan that translates regional priorities into weekly/daily activity
- Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market feedback
- Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets. Ability to negotiate and collaborate with business leaders to achieve an ideal outcome
- Strong understanding of sales processes, sales funnel management, and sales practices. Knowledgeable of market segmentation and goto-market strategies. Familiar with Customer Relationship Management systems to aid in organization and planning
- Strong business/financial acumen, preferably regarding the construction industry. Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth
- Flexibility to identify and attend key activities within assigned territory while being accountable to a priority-based schedule with prospective customers
- Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization
- Able to present in front of large groups and convey messages in a captivating manner. Familiar with key communication tools (DISC, SLII, etc.)
- Familiar with basic construction practices with the ability to understand residential construction process
- Learns James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects
Skills
- Bachelor's degree or equivalent experience required
- 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry
- 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.)
- Ability to travel outside of local market up to 50% of the time
- Valid driver's license is required, and employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company's driving eligibility standards
Benefits
- Compensation: competitive salary and bonus eligibility
- Insurance: day-one health coverage medical, dental, vision, life insurance
- Paid Time Off: vacation and company holidays
- Retirement: 401(k) with 6% match
- Investments: Employee Stock Purchase plan (ESP)
- Work-Life Balance: parental leave, wellness programs
Company Overview