Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is seeking a Regional Account Manager for their Commercial division. This role involves strategic sales management, developing long-term customer relationships, and driving revenue growth within named corporate accounts in the Mid Atlantic Market.
Responsibilities
- Serves as a trusted advisor to the customer using a proactive, strategic approach, while developing tactical plans to drive the strategy and revenue delivery
- Achieves all sales activity standards, and revenue and performance objectives related to retention and growth of both existing and new customer prospects
- Upon identifying customer business objectives, identifies and demonstrates how FXO products and services meet customer needs
- Develop strategies to grow, enhance and maintain long-term profitable customer relationships
- Actively partner with both Sales and Operations leadership
- Engage resources required, both corporate and field, to support sales implementation and activation efforts
- Function as liaison between customer and FXO corporate teams, plus vendor partners as needed
- Manage the entirety of assigned customers and travel when necessary to locations (with possible national travel) within the account, as required to include scheduling and conducting regular in-person visits to new and existing customers
- Provide pricing information and pricing levels to named account base, per established pricing guidelines
- Interact with Sales leadership and support resources to develop and execute sales strategies for existing customers and new business development
- Participate in the identification and qualification of new customer prospects, and provide relevant information to be considered for the customer base
- Initiate marketing activities to activate FXO services to defined customer segments
- Ensure that customers are trained to utilize the FXO ordering and purchasing guidelines for products
- Drive target products and promotions, as directed
- Work with other sales resources in a team selling capacity to include involvement with other FedEx operating companies and secondary coverage to national customers, as assigned
- Refer project management, including outsourcing coordination, to appropriate Operations resources
- Direct, plan and assist in customer recovery as appropriate
- Build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management (CRM) tool
- Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
- Work and utilize the extensive FedEx sponsorship programs to host key clients and strengthen customer relationships
- Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
Skills
- Bachelor's degree or equivalent experience required
- 5+ years of business-to-business solutions selling experience required with a focus on prospecting new customers and developing existing business relationships
- Demonstrated business math and intermediate computer skills with MS Office
- High level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
- Demonstrated understanding of sales financial targets/quotas with proven successful results
- Strong conceptual selling, presentation, closing and organizational skills
- Highly self-motivated, with a strong appetite for learning
- Articulate; uses clear, convincing and tailored communication
- Proven selling skills and knowledge of value propositions
- Recognized flexible disposition; open to coaching and feedback
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to work within the appropriate level of independence
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
- Experience within the document solutions or product offerings industry, preferred but not required
- Experience Utilizing Customer Relationship Management (CRM) Software Programs, Preferred
- Drive print sales within a defined territory
- Prospecting, cultivating, & expanding business opportunities across portfolio
- Primary point of contact for clients, focus on building relationships & generate new business within & beyond assigned portfolio
- Experience using approved AI technologies to achieve business goals
Benefits
- For details on our comprehensive benefits, click here .
- Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
Company Overview
We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing. It was founded in undefined, and is headquartered in , with a workforce of 10001+ employees. Its website is https://careers.fedex.com/?utm_domicile=unspecified&utm_persona=unspecified&utm_trackedsource=srm_linkedin_company&utm_subco=FEC.