Note: The job is a remote job and is open to candidates in USA. American Family Care (AFC) is the nation’s largest provider of urgent care service, offering convenient walk-in access seven days a week. The Regional Director of Franchise Operations leads the strategic expansion and performance optimization of the urgent care franchise network, driving market development and supporting new clinic launches.
Responsibilities
- Lead and execute franchise performance strategies aligned with the organization’s goals and brand mission
- Oversee the successful onboarding and launch of new franchise locations, ensuring operational readiness and performance ramp-up
- Collaborate with the marketing and development teams to identify high-potential markets and optimize local market entry strategies
- Monitor new franchise performance, analyzing key metrics such as patient volume, EBITDA, and staffing efficiency to identify improvement opportunities
- Develop scalable frameworks and tools to guide franchisees, focusing on sustainable growth
- Work closely with operations and training teams to ensure franchisees have the tools, resources, and knowledge needed to meet performance benchmarks
- Prepare and deliver quarterly performance and growth business review for executive leadership
- Maintain strong relationships with franchise owners, providing consultative guidance to maximize revenue, compliance, and patient satisfaction
- Represent the brand at franchise and healthcare industry events, promoting system growth and franchise engagement
- Other duties and responsibilities as assigned
Skills
- Bachelor's degree in business, Healthcare Administration, or related field; MBA preferred
- 7+ years of experience in franchising or multi-site healthcare management
- Proven ability to develop and execute growth strategies for emerging or established franchise systems
- Strong understanding of urgent care operations, including staffing models, patient flow, and profitability drivers
- Excellent analytical, communication, and relationship management skills
- Experience mentoring and leading high-performing teams across multiple markets
- Ability to travel for franchise clinic openings, development meetings, and market reviews
- MBA preferred
- EMR experience preferred (Experity or other)
Benefits
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Medical, dental, vision, disability, life insurance, matching 401(k), and more
Company Overview
American Family Care is a medical practice offering occupational health services. It was founded in 1982, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.afcurgentcare.com.