Note: The job is a remote job and is open to candidates in USA. DSV - Global Transport and Logistics is a leading provider of global solutions within transport and logistics. They are seeking a Regional Program Manager to focus on the Global Customer Management Team, providing critical support and driving operational standards through effective project management and continuous improvement initiatives.
Responsibilities
- Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance
- Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations
- Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects
- Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
- Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
- Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment
- Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged
- Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities
- Supports change management programs linked to the strategic scope that supports customer strategy
- Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact
- Collaborate with Global Customer Management (GCM) Center of Excellence (CoE) colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc
- Build, maintain and manage relationships across all levels of the organization and act as the operational interface at global level to appropriate stakeholders on the customer side, understanding their demands
- Will also collaborate with Country Managing Directors and site managers to support development activities. Will also align on strategy and serve as back-up support to senior GCM resources. Will also partner with other GCM resources, Regional and In-Country IT, Data Center, and Internal Operations Teams to engage, leverage, utilize, and inform
- Improves revenue and profitability in collaboration with Country P/L owners, GCM Head and Business Development
- Yearly growth of revenue
- Yearly growth of EBIT (total and %)
- Customer NPS (Customer satisfaction)
Skills
- Bachelor in logistics or similar study
- 5+ years' experience in operational roles in the contract logistics industry, incl. P&L accountability
- Demonstratable E2E experience across sales, strategy, consulting, and supply chain
- Sufficient expertise within the account industry and high-level understanding of local market conditions
- Strong Business English (written and verbal)
- Experienced in working in a global matrix organization
- Ability to travel frequently - approximately 25%
- Strong communication and interpersonal skills with ability to influence and collaborate effectively
- Good team player
- Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Project Management mindset
- Entrepreneurial minded self-starter capable of working in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active
- Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
- Can demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidance
- Proven interpersonal and indirect leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level
- Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word), quantitative analysis (Excel), and the creation of presentations (PowerPoint)
- Must have proven track record for meeting or exceeding goals
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase
- Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
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