Note: The job is a remote job and is open to candidates in USA. Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. As our Regional Vice President, Customer Success, you will define exceptional customer partnership at scale, shape strategy, and deliver measurable outcomes that fuel the company's long-term growth.
Responsibilities
- Champion your region's success by developing and executing Customer Success strategy within divisional direction set by senior leadership, translating enterprise priorities into regional plans that drive retention, satisfaction, and loyalty across your customer base
- Champion deep customer partnership by understanding near and long-term customer needs and proactively delivering solutions that create lasting value for both customers and Edmentum
- Build and inspire a high-performing team of field leaders, coaching for capability and creating a culture of accountability, innovation, and continuous improvement
- Own your region's performance metrics — renewal rates, account health, implementation fidelity, and risk — and present data-driven insights to executive leadership to shape organizational strategy
- Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to ensure a seamless, cohesive customer experience from onboarding through renewal
Skills
- 10+ years of experience in Customer Success, Account Management, or a related field, including at least 5 years leading teams or functional disciplines
- 15+ years of experience in EdTech or K-12 education, with deep familiarity with the challenges and opportunities of the education technology space
- A track record of developing high-performing field leaders and building organizational capability at the M4 level and above
- Skilled at building and executing data-driven strategies that drive customer retention, satisfaction, and growth across a large, distributed portfolio
- Strong analytical instincts and a demonstrated ability to translate customer data and performance insights into executive-level recommendations
- A compelling communicator and trusted partner with experience presenting strategy to senior stakeholders and managing complex external relationships
- Thrives in fast-paced, ambiguous environments and brings strong prioritization skills and a bias for action to everything you do
- Ready and able to travel up to 50% of the time to drive customer engagement and field team accountability
- Willing to take on evolving responsibilities based on business needs
Benefits
- Medical, dental, and vision insurance with various plan options
- A 401(k) retirement plan with company matching
- A flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
- Resources to promote wellness
Company Overview