Note: The job is a remote job and is open to candidates in USA. IAA Holdings, LLC, a Ritchie Bros. Auctioneers company, is a global marketplace for commercial assets and vehicles. The Bidfast Specialist is responsible for identifying and purchasing salvage, providing competitive bids, mentoring new employees, and ensuring smooth customer interactions.
Responsibilities
- Counsel branch managers on the sale of Bidfast vehicles including recommended enhancements and specific sale day instructions on presentation of the vehicle. Communicate effectively with the local manager on what the ideal sales price should be. In addition, goes into ASAP and set minimum bids on each Bidfast vehicle to ensure IAA is getting the best possible price we can for each unit
- Fulfill requests by customers for bids and reports on an as needed basis. Must also maintain detailed records of all bids offered to customers
- Review auction sales reports to evaluate the accuracy and profitability of bids and to enhance knowledge of vehicle values
- Work with providers to resolve any disputes involving salvage values
- Identify and utilize alternative sources of automotive salvage to help guaranteed bid/purchase settle the claim within the limits of the policy
- Apply knowledge of organization, product services and policies to provide a variety of customer support th relying on sales data in market value and specialty sales data to provide salvage values to the Insurance Providers
- Mentor new Bidfast (CSRs) employees. Applies knowledge of organization, product services and policies to provide guidance and new hire training
- Actively promote Bidfast services to new and existing customers
Skills
- 0-2 years of experience
- Working knowledge of current salvage markets
- Excellent verbal and written communications skills while collaborating with cross-functional departments
- Excellent customer service skills
- Must be detail-oriented with all assigned work
- Ability to work under pressure
- Ability to research with solid problem-solving skills
Benefits
- Medical, dental, vision, and basic life insurances
- Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed
- Employees will also receive 15 days of PTO each year
Company Overview