Note: The job is a remote job and is open to candidates in USA. ModSquad is a company that has been reinventing the Customer Experience Services industry since 2007. They are seeking a Tier 2 Customer Service representative to provide support for a gaming, media, and toy brand, focusing on technical issues and ensuring high-quality responses to client inquiries.
Responsibilities
- Providing Tier 2 ticket-only support for various games and services
- Attending client meetings
- Recording bugs in issue tracking software
- Testing in-game
- Responding to client communication in slack with quick, professional responsiveness
Skills
- Must pay very close attention to all the details provided by the customer
- High expectation of keeping oneself up to date with changes in information each shift as information updates frequently
- This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying
- A dedicated desktop or laptop computer running Windows 11 or later
- A reliable, high-speed internet connection
- A high-quality headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling calls
- Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
Benefits
- Work with great people on cool projects for amazing brands
- Primarily a remote company
Company Overview