Note: The job is a remote job and is open to candidates in USA. Jerry is one of the fastest-growing fintech startups in the U.S. seeking a Customer Support Agent to assist customers with their insurance policies. The role involves responding to customer inquiries, processing service requests, and helping retain policyholders by providing solutions to their concerns.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Skills
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
Benefits
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others
- Equity opportunities may also be part of your total rewards package
Company Overview
Jerry provides an AI-based car and home insurance comparison and shopping app with car maintenance reminders and safe-driving rewards. It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 201-500 employees. Its website is https://jerry.ai.