Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking a Remote Experienced and Licensed Customer Service Representative. The role involves providing responsive service to policyholders and agents, solving policy-related issues, and ensuring customer satisfaction.
Responsibilities
- Provide timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs
- Independently solve problems relating to policies within scope and escalate others as appropriate
- Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business
Skills
- Active P&C Producers insurance license REQUIRED
- 2 years'+ related Customer Service experience is required
- Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
- Excellent communication and interpersonal skills are required
- P&C Producers insurance license required
- Associates degree or 1+ year Insurance experience preferred
Benefits
- Flexible Time Off Annual Accrual - days: 15
- Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time)
- All equipment is provided
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- A host of opportunities provided through our Employee Resource Groups
Company Overview