Note: The job is a remote job and is open to candidates in USA. Huntington National Bank is seeking a Senior Account Management Specialist to enhance client experience through operational excellence. This role involves managing complex activities, ensuring compliance, and acting as a trusted partner to stakeholders while continuously improving processes.
Responsibilities
- Serve as a primary point of contact for client operational needs, delivering timely, accurate, and high-quality support
- Execute complex account activities, including but not limited to:
- Account openings and onboarding
- Maintenance (signer updates, account holds, closures)
- CD renewals and servicing
- Gather, review, and validate client documentation to ensure compliance with legal, regulatory, and internal policy requirements (including CIP and Beneficial Ownership)
- Partner with Account Managers, clients, and cross-functional teams to resolve issues and support client objectives
- Identify, escalate, and help mitigate potential risks or adverse situations impacting clients or the bank
- Investigate and resolve complex g issues using sound judgment, available resources, and established procedures
- Collaborate with downstream operational partners to drive issue resolution and improve process efficiency
- Build and maintain strong relationships with clients, internal stakeholders, and third-party partners
- Participate in client calls, meetings, and events as needed to support account management efforts
- Contribute to continuous improvement initiatives, including process enhancements, cross-training, and project participation
- Support Tier 1 request activities as needed, ensuring seamless coverage for routine client requests
- Other tasks and duties as assigned
Skills
- High School Diploma or GED required
- Minimum of 3 years of experience in banking, financial services, or a related client service environment
- Experience in commercial banking, including HOA, Escrow, or NIL servicing
- Strong written and verbal communication skills
- Proven ability to manage complex servicing scenarios and client interactions
- Demonstrated problem-solving and decision-making skills
- Associate or bachelor's degree
Benefits
- Eligible to participate in an applicable incentive compensation plan
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
Company Overview