Note: The job is a remote job and is open to candidates in USA. Convoso is a leading AI-powered contact center platform focused on driving customer growth and innovation. They are seeking a Sr. Director of Revenue Operations & Business Analytics to enhance their revenue performance by designing and improving systems and processes across various departments. This senior leadership role involves owning revenue data, improving forecasting accuracy, and driving alignment across teams.
Responsibilities
- Build & Run a Predictable Revenue Engine
- Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
- Own pipeline health, forecast accuracy, and stage consistency across the funnel
- Improve conversion rates, stage velocity, and execution discipline through data-driven insights
- Lead revenue forecasting, scenario planning, and performance analysis
- Align GTM Teams Around One Operating System
- Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
- Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
- Support and enforce weekly, monthly, and quarterly GTM operating cadences
- Partner with functional leaders to improve accountability and execution consistency
- Own Revenue Data, Analytics & System of Truth
- Build and maintain a unified revenue data model across the full customer lifecycle
- Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
- Establish and maintain consistent KPI definitions and data-quality standards
- Enable automated and self-service reporting to reduce manual effort
- Deliver Executive-Ready Insights
- Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
- Proactively surface risks, trends, and opportunities—before they become problems
- Support board materials, strategic planning, and OKRs with accurate, trusted data
- Translate complex data into clear, actionable insights for senior leaders
- Improve GTM Productivity & Execution Quality
- Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
- Partner with Enablement to improve onboarding, training, and execution quality
- Analyze activity-to-output relationships to improve rep and CSM productivity
- Support territory design, quota setting, capacity planning, and compensation inputs
- Own RevOps Systems & Scalable Infrastructure
- Own the RevOps tech stack, CRM, integrations, and automation
- Reduce tool sprawl and simplify workflows across the GTM lifecycle
- Drive automation and AI use cases that improve efficiency and predictability
- Support expansion readiness, new segment launches, and GTM experimentation
- Cross-Functional Leadership & Influence
- Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
- Influence behavior, process adherence, and data-quality standards across teams
- Lead and develop RevOps resources (direct or dotted-line) as the function scales
Skills
- 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
- Experience operating in a scale-up environment
- Proven track record improving forecast accuracy, pipeline quality, and execution consistency
- Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
- Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
- Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
- Strong executive communication skills; able to simplify complexity and drive alignment
- Builder mindset with a high bias for action
Benefits
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
- HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Company Overview
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience. It was founded in 2006, and is headquartered in Woodland Hills, California, USA, with a workforce of 201-500 employees. Its website is http://www.convoso.com.