Note: The job is a remote job and is open to candidates in USA. Helio Outdoors is a family of brands focused on the outdoor experience, and they are seeking a highly organized Sales Coordinator to support their E-Commerce and Multi-Channel Sales Operations team. The role involves providing operational support for key e-commerce accounts, ensuring accurate order execution, maintaining product content, and driving sales growth across retail and ecommerce channels.
Responsibilities
- Provide day-to-day support for their assigned salesperson and their accounts
- Provide operational support for key e-commerce accounts, including Amazon, ensuring alignment on pricing, inventory availability, and order execution
- Prepare and maintain quote summaries, pricing structures, forecasts and customer contracts
- Coordinate and prepare for customer meetings, including presentations, pricing analysis, samples, and meeting logistics
- Maintain accurate customer records across multiple systems and platforms
- Identify opportunities to improve sales performance and operational efficiency
- Review and analyze customer purchase orders to ensure accuracy and timely execution
- Resolve order discrepancies and drive cross-departmental follow-up to ensure resolution
- Track domestic and direct import orders to maintain on-time fulfillment
- Maintain ownership of account data accuracy for both domestic and direct Import orders
- Provide day-to-day operational support for e-commerce channels, including Amazon, partnering with internal teams and external agency on content, listings, and marketplace execution
- Manage marketplace product content from initial setup through ongoing updates
- Maintain and analyze line lists, product specifications, and item data to ensure accuracy
- Monitor inventory, input orders, and marketplace health across channels, with a focus on Amazon, to ensure smooth operations
- Monitor ecommerce orders for inventory availability; coordinate transfers and reorders to minimize out-of-stocks
- Partner with Marketing on product listings, imagery, keywords, and competitive positioning
- Identify and escalate marketplace issues to salesperson or rep group (content errors, compliance concerns, customer reviews, IP risks)
- Support new e-commerce initiatives and programs (e.g., drop ship, VMI opportunities)
- Support compliance requirements across assigned ecommerce platforms including MAP
- Contribute to strategic planning to maximize performance across ecommerce channels
- Support and participate in e-commerce account meetings, including preparation of pricing, forecasting, and product details
- Collaborate closely with Sales, Marketing, New Product Development, Operations, and Asia-based partners
- Inspect packaging to ensure specifications align with customer requirements
- Manage ad hoc projects and support special initiatives as assigned
- Contribute to process improvements and cross-training efforts to enhance team efficiency
Skills
- Minimum of 3 years of experience in sales support, e-commerce sales coordination, account coordination, and/or customer service
- Experience working with Amazon and Vendor Central
- Experience working with other major e-commerce accounts & their portals (e.g., Walmart, Target, Dick's Sporting Goods, Bass Pro, Camping World, West Marine, Academy, Yamaha, Scheels)
- Experience with quote preparation, RFQ's, use of online customer portals, and marketplace systems
- Proficiency in Microsoft 365 – advanced Excel skills (Pivot Tables, VLOOKUP, formulas), Word and PowerPoint
- Strong analytical, organizational, and problem-solving skills
- Strong written and verbal communication skills with the ability to effectively engage internal teams and external partners
- Ability to manage multiple priorities in a fast-paced, team-oriented environment
- Demonstrates the 4 pillars of core values: teamwork, accountability, clarity of purpose, and relentless execution
- Bachelor's degree preferred
- ERP system experience preferred
- Experience in consumer-packaged goods (CPG), seasonal products, wholesale, direct-to-consumer (DTC), and retail sectors is highly desirable
- Experience with direct import processes with Asia-based partners is preferred
Company Overview