Note: The job is a remote job and is open to candidates in USA. Dice is seeking a detail-oriented Salesforce CRM Data Governance & Account Quality Analyst to strengthen the integrity of customer account data in Salesforce. The role involves building reliable account data practices, reviewing records for accuracy, and collaborating with cross-functional teams to improve governance standards and support scalable processes.
Responsibilities
- Partner with business and operational teams to shape account data standards, required record attributes, and structured criteria for new account setup
- Analyze large Salesforce datasets to uncover duplicate records, incomplete account details, hierarchy conflicts, and other data issues affecting account quality
- Investigate recurring data problems, determine underlying causes, and document recommendations that strengthen ongoing data stewardship practices
- Verify company names, addresses, ownership assignments, industry designations, and parent-child relationships using internal references and external research sources
- Support duplicate management efforts by refining detection logic, evaluating merge candidates, and applying record consolidation guidelines to preserve the most reliable account data
- Carry out account remediation activities such as standardizing naming conventions, correcting ownership and hierarchy details, and resolving incomplete or inaccurate account information
- Maintain process documentation, governance procedures, and business rules related to account validation, duplicate review, and stewardship workflows
- Build dashboards, scorecards, and trend reporting to track data quality performance, remediation backlogs, and validation progress, then present insights to stakeholders
- Assist with exception handling and downstream impact reviews when account merges or record corrections require careful coordination across related processes
Skills
- Hands-on experience working with Salesforce data, including account review, record validation, and data quality analysis
- Ability to assess large datasets, identify patterns and discrepancies, and translate findings into clear corrective actions
- Familiarity with data governance concepts such as ownership controls, hierarchy management, duplicate prevention, and record standardization
- Experience creating or supporting business process documentation, standard operating procedures, or business requirement materials
- Strong analytical and problem-solving skills with the ability to research and resolve account-level inconsistencies independently
- Comfortable working across technical and business teams to support configuration, reporting, and data improvement initiatives
- Clear communication skills for summarizing data findings, explaining recommendations, and supporting stakeholder decision-making
- Knowledge of Salesforce environments, Salesforce development concepts, API-related processes, or configuration management is beneficial
Benefits
- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
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